Head of Agency Partnerships

Do you enjoy cultivating strategic relationships? Do you have a passion for or background in the e-commerce industry? If so, we want to hear from you. We're seeking a Head of Agency Partnerships to build and reinforce relationships with our partners.

About Us:

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.

What You'll Do:

The Head of Agency Partnerships will own the strategy and execution of our agency program. They will be building strong relationships, driving growth, and guiding a small, high-performing team.

This role is ideal for someone who's equally comfortable developing GTM strategy with senior leadership and rolling up their sleeves to execute on day-to-day initiatives. You'll lead the agency team and collaborate closely with Sales, Marketing, and Product to grow our footprint through agency partners.

• Define and execute the overall agency partnership strategy, balancing long-term vision with hands-on delivery.
• Mentor and lead a small partnerships team, providing direction, feedback, and support.
• Enforce standard protocols, SLAs, and templates to ensure a consistent partner experience.
• Set and track short- and long-term goals aligned with company growth targets.
• Keep partner stakeholders informed and empowered with the right tools and messaging.
• Forecast, monitor, and report on partnership outcomes (co-marketing, lead-sharing, events, etc.).
• Identify, recruit, and onboard new agency partners while deepening relationships with existing ones.
• Serve as the main point of contact for agency partners, resolving challenges and driving mutual success.
• Develop and manage partner enablement programs, including training and resources.
• Negotiate mutually beneficial agreements that support joint growth.
• Collaborate cross-functionally to align partner initiatives with company strategy and roadmap.
• Represent ShipperHQ at industry events and networking opportunities.
• Continuously optimize the partner program for scalability and ROI.

Experience:

• 5+ years of experience in SaaS partnerships or channel sales, with at least 3 years in the e-commerce ecosystem.
• Proven success in building and executing end-to-end GTM plans for partnerships or alliances.
• Strong contract negotiation and relationship management skills.
• Revenue-driven and accountable: motivated by outcomes, owns agency/partner revenue targets, and delivers measurable impact.
• Ability to communicate and influence effectively across all levels - executives, peers, and ICs.
• Solid understanding of e-commerce platforms, shipping, and fulfillment technologies.
• Familiarity with APIs and technical integrations preferred.
• High-energy, entrepreneurial mindset - you're resourceful, proactive, and thrive in a small-team environment.
• Demonstrated ability to effectively use AI tools (incl. prompt-based workflows) for research and analysis, coupled with strong critical thinking and quality control habits to validate outputs and avoid 'AI slop' in deliverables.
• Comfortable with ambiguity and change, and able to balance strategic leadership with hands-on execution.

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office
• Compensation is based on experience

At ShipperHQ, we're proud to be a team that's as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity

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