Weekend Night Auditor

1 week ago

Madison, Wisconsin, United States Fairfield Inn & Suites - Madison East, WI Full time

Position Summary

The Night Auditor is responsible for maintaining the safety, accuracy, and guest service excellence of the hotel during overnight hours. This role combines front desk operations, guest relations, end of day financial audit procedures, and some setup of the breakfast area. The ideal candidate is dependable, detail oriented, comfortable working independently, and committed to delivering an exceptional guest experience.

Primary Requirements of the Position

Required Qualifications

  • Strong organizational skills and the ability to follow detailed instructions
  • Ability to work with minimal supervision while maintaining high performance standards
  • Professional communication skills, both in person and over the phone
  • Problem solving and conflict resolution
  • Ability to work scheduled overnight shifts with consistent attendance
  • Basic computer literacy and comfort learning new systems
  • Accuracy when handling cash and credit cards

Preferred Qualifications

  • Associate or Bachelor's Degree
  • Previous customer service experience, ideally in hospitality
  • Familiarity with hotel operating systems or property management software
Core Responsibilities

Guest Relations and Front Desk Operations

  • Provide a welcoming, service focused environment for all guests
  • Complete check ins, check outs, reservations, and guest inquiries
  • Offer recommendations for local dining, attractions, and activities
  • Protect guest privacy and handle sensitive information responsibly
  • Address concerns or complaints promptly and take ownership of solutions

Night Audit and Reporting

  • Run nightly audit processes and ensure the accuracy of daily financial records
  • Maintain proper documentation and follow brand and company procedures

Hotel Support

  • Assist other departments as needed, including light cleaning or support tasks
  • Complete projects or assignments provided by hotel leadership
  • Demonstrate teamwork, reliability, and dedication to achieving guest satisfaction
Key Competencies
  • Professional, friendly demeanor
  • Strong problem solving skills
  • Ability to remain calm, helpful, and attentive during overnight hours
  • Eagerness to learn and complete all brand and company training requirements
  • Commitment to creating a positive guest experience
Benefits
  • Employer matched 401K
  • Medical, dental, and vision insurance
  • Free life insurance
  • Vacation and holiday pay
  • Management training and development opportunities
About Aperture Hotels

Aperture Hotels is an established hotel management company overseeing respected brands such as Hilton Garden Inn, Courtyard by Marriott, Homewood Suites, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Hotel Indigo, Home2, and several independent properties. We offer a dynamic work environment with opportunities for personal and professional growth. Our culture prioritizes respect, transparency, and recognition; team members are valued as part of a supportive and engaged community.

Our Core Values

  • Be Transparent and Accountable
  • Be Actively Curious
  • Embrace Growth
  • Create Value for Stakeholders
Equal Employment Opportunity

Aperture Hotels prohibits discrimination in accordance with all federal and state laws, including Title VII, EPA, ADEA, and ADA. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, political belief, or any other protected characteristic. We believe that diversity strengthens our teams and enhances our ability to serve our guests.

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