Provisioning Specialist

Provisioning Specialist

Park Region is a dynamic and innovative regional communications company located in the heart of the lakes area in west central Minnesota. We are looking for a detail-orientated, results-driven Provisioning Specialist who can adapt quickly and is committed to excellence. The Provisioning Specialist is responsible for accurately activating, configuring, and maintaining telecommunications services such as voice, data, internet, and video. This position ensures timely and precise service delivery while adhering to company policies and industry standards. The Provisioning Specialist works collaboratively with customer service, sales, outside plant technicians, IT, central office, and engineering teams to support excellent customer experiences.

Job Title: Provisioning Specialist

Department: Business Operations

Reports To: Business Operations Manager

Salary Range and Status: $23-$27.00/hour|* Non-Exempt (Hourly) | *Full Time

This range is subject to adjustment based on the candidate's experience and qualifications.

Hours: Typically, 8-5 pm M-F

Location: Fergus Falls, MN Otter Tail Telcom Office

(This position requires on-site attendance.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Process service orders, trouble tickets, and work orders to activate and modify customer services.

· Perform provisioning and configuration of broadband, VoIP, video, and related telecommunications services.

· Coordinate with internal teams to ensure accurate and timely service delivery.

· Assist with circuit provisioning, port assignments, number assignments, and associated departmental tasks.

· Communicate customer concerns and outages to the appropriate department; create trouble tickets and dispatch them when necessary.

· Document all provisioning activities in internal systems, ensuring data accuracy and compliance.

· Maintain and update databases, including porting data, trading partner agreements, and number assignments.

· Assist in maintaining and following departmental standard operating procedures.

· Identify workflow inefficiencies or data discrepancies and report them to leadership for review or correction.

· Support compliance and reporting activities for various regulatory requirements.

· Fully understand, communicate, and support company products, services, and policies.

· Participate in training to stay current with evolving provisioning platforms, technology, and industry standards.

· Demonstrate strong collaboration, problem-solving, and attention to detail to meet departmental goals.

QUALIFICATIONS

The requirements below represent the required knowledge, skill, and/or ability.

· Strong communication skills and a commitment to service excellence.

· Dedication to delivering exception customer experience.

· Detail-oriented with the ability to work independently and collaboratively.

· Strong analytical and problem-solving skills.

· Use of discretion and confidentiality in all interactions.

· Willingness to receive and provide feedback in a positive and productive manner.

· Self-motivated, team-oriented, enthusiastic, and able to multitask effectively.

· Comfortable with the ever-changing telecommunications industry, and willingness to learn, adapt, and implement new technologies, tools, or workflows.

· Ability to learn and become proficient in:

o Provisioning platforms such as Meta Switch, Calix, Ubiquity, Broadworks, or comparable systems.

o Voice, data, VoIP, streaming TV, and broadband provisioning processes.

o GIS and mapping tools for service availability verification.

o NISC application suite of software.

o Telecommunications terminology and record-keeping practices.

EDUCATION and/or EXPERIENCE

• High school diploma or GED.
• Experience in Microsoft Office Suite, and various other office tools.
• Customer service experience is highly preferred.

· Experience in the telecommunications industry is preferred.

SUPERVISORY RESPONSIBILIITES: None

LICENSES & CERTIFICATES REQUIRED

· A valid Class D Motor Vehicle License Required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided as needed to enable individuals to perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is not intended to be all-inclusive of duties that will be assigned.

Reliable attendance is required.

Position Benefits

401(k) match and profit share upon eligibility

Health Insurance with an attractive cost share between employer and employee

· Includes Vision Care and the ability to participate in HSA or Flexible Spending Accounts

Free dental, life, and long-term disability insurance

Paid time off, extended illness benefit pay, holiday pay, funeral leave, and blood donation time

Annual company clothing allowance and company service discounts

Application Process

Please submit a cover letter and resume through our Application of Employment online at

Attn: Tina Frigaard, HR Manager

Application Deadline: November 30th, 2025, end of day, with the recruiting process starting as we receive applications.

Equal Opportunity Employer

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance

Work Location: In person