Cafe Service Associate Trainer

2 days ago

Frederick, Maryland, United States The Common Market Full time $35,000 - $60,000 per year
:

DUTIES & RESPONSIBILITIES

  • Leads and manages people effectively to achieve results.
  • Implements developed training programs for Café Service Associate staff.
  • Provides attentive, timely, and friendly service to all internal and external customers at all times.
  • Builds and maintains customer satisfaction with the products and services offered by the co-op.
  • Actively trains new baristas while ensuring tenured baristas are following procedures.
  • Assist in developing new training plans for new hires.
  • Works alongside Café Supervisors to relay necessary changes in procedures to new hires.
  • Trains Café Service Associates on new procedures.
  • Actively engages with customers and receives orders promptly and accurately.
  • Processes customer transactions through the store's POS system.
  • Follows procedure regarding absenteeism, schedule changes, and breaks, taking needs of co-workers and store coverage into account.
  • Provides backup staff scheduling, as needed.
  • Effectively communicates and informs Café Managers of any operational inconsistencies.
  • Proactive in making the customer's experience a positive reflection on quality service.
  • Follows established recipes and maintains quality of the highest standard.
  • Prepares juice, smoothie, coffee bar, deli counter, and MTO sandwich products as ordered in an accurate and prompt manner.
  • Follows Health Department Regulations and department sanitation and safety procedures.
  • Removes trash, compost, and recyclables promptly.
  • Attends to spills and maintains the cleanly, neat, and orderly condition of all workspaces.
  • Uses equipment safely and follows safe knife-handling procedures.
  • Remains productive throughout shift, completing tasks efficiently.
  • Follows all standard procedures, including opening and closing processes.
  • Others duties as assigned.

Requirements:

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

  • High School Diploma or equivalent experience.
  • A minimum of two (2) years' experience in a retail environment.
  • A minimum of two (2) years' experience in managing or leading others.
  • A minimum of one (1) year's experience and familiarity with natural foods.
  • Supports the co-op's core values and aligns with the Co-op Code of Conduct.
  • Adapts readily based on evolving co-op needs or in response to feedback.
  • Maintains composure in highly stressful or adverse situations.
  • Knowledge of organic food, farming, sustainability, health, and nutrition.
  • Computer proficiency, familiarity with MS Office Suite, and experience with POS systems.

ENVIRONMENTAL & PHYSICAL DEMANDS

  • Flexibility to work any shift, including mornings, middays, evenings, weekends.
  • Must wear closed-toe, skid-resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
  • Ability to work in varying temperatures (approximately 40°F – 95°F).
  • Ability to stand for long periods at a time.
  • Ability to bend, stoop, reach, kneel, twist, and climb.
  • Ability to lift 50 pounds unassisted.
  • Reliable access to transportation.

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