Service Operations Intern

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

We are looking for a Service Ops Intern to support the Professional Services Sales Operations Specialist (PSOS). The PSOS is a valuable resource for Regional Service activities and Engineering. The PSOS supports Presales and Project Delivery efforts by managing new opportunity scoping, including, submission of proposals, aiding in hours and template scoping, managing systems, and assisting in Proposal QA and delivery.

Key interactions include daily communications with practice leads, account executives, and technical leaders across the Mid-Atlantic region. This role will engage in the coordination of resources assigned to technical projects while providing "Wow Them" service to clients and/or internal customers or co-workers. The Service Ops Intern will be required to demonstrate strong organizational and communication skills and strong business acumen to drive the use of programs that align delivery business objectives and priorities.

Roles and Responsibilities:

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.
• Understand and suggest ongoing process improvements for the engagement lifecycle.
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast paced, engaging environment.
• Be able to manage multiple streams of work in an organized and timely manner.
• Document and maintain processes and procedures for workflow steps.
• Assist with identifying, onboarding, tracking, and off-boarding consultant and sub-contractor resources.
• Review, reconcile, and approve resource time entries and timesheets in a timely manner.
• Perform assessments of project hours Planned versus hours Consumed to identify adjustments needed to bid models.
• Help develop and deliver reports and assessments needed to support the effective and efficient use of subcontractor and internal resources.
• Assist Project Managers with resourcing and managing proposed schedules and project plans.
• Assist Project Managers with preparations for internal and external project kick off meetings to include but not limited to presentation decks, meeting notes, coordination, scheduling, and facilitating.
• Assist Project Managers with project plan development, as it is required in the SOW or requested by the practice.
• Ensure regular and timely communications to all key stakeholders.
• Adhere to identified best practices, methodologies, and process documentation.
• Other duties as assigned.

Required Experience:

• Associate degree from two-year college or four-year degree in a relevant area of study is preferred.
• Knowledge of Information Systems concepts required, past Cyber Security operations, services or proposal writing experience desired.
• Prior experience with task management/ Kanban tools and Customer Relationship Management (CRM) software is required. Experience with Jira and/or preferred.
• Must be self-motivated.
• Must have outstanding attention to detail and commitment to follow-through.
• Technical sales, professional service or consulting and technical writing experience preferred.
• Ability to work well in a team environment.
• Strong ability to multitask and understand processes quickly and efficiently.
• An unwavering positive attitude, a strong drive for results, and the ability to deal with ambiguity are a must.

Internship Expectations:

• Work a majority of hours between 11am-4pm EST Monday through Friday, ranging from 25-29hrs/wk.
• Have a personal computing device and access to high-speed internet during working hours.

This position is not available for candidates living in the following states: Alaska, California, Hawaii, New Mexico, New York, Oregon, Vermont, Washington and Wyoming.
The below perks are for candidates who join GuidePoint Security for future full-time employment.
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.
Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company's success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option