Store Manager

5 days ago

Baltimore, Maryland, United States Dogtopia of Herndon Full time
Company Description

Every dog is unique - especially your dog Visit a Dogtopia location near you for open play dog daycare, overnight boarding or spa services and experience personalized care and exceptional customer service. Our convenient live webcams offer a peek into your dog's day and peace of mind that they're having the time of their life with their canine friends and our well-trained, loving staff.

Job Description

We are a national company - check us out at (apply online - simply click on Canton from the map and fill out the online application).

Dogtopia is seeking a hardworking, organized, and self-motivated Store Manager for busy dog daycare.

Hours: 40-45 hour work week.

The Store Manager is responsible for maintaining accountability and safety for a team of up to 15 employees and a group of up to 100 customer dogs (once we are done growing) We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

Primary functions include but are not limited to:

  • Upholding and setting the example for our company values
  • Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system
  • Successful interviewing and hiring of team members
  • Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews
  • Overseeing the maintenance of store social media presence
  • Maintaining and monitoring store supply levels and budgeting
  • Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area
  • In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions
  • Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members

Benefits include:

  • Free Dog Daycare: one dog per shift - must meet all daycare requirements
  • Retail Discount
  • Paid Vacation
  • Medical, Vision and Dental insurance

THIS IS A GREAT JOB, BUT IT IS HARD WORK

Qualifications

Successful candidates should:

  • Have a minimum of three years of direct management experience of a team of 15 or more employees
  • Have a genuine affinity for dogs; they are the center of our business We do not breed discriminate so if you have a fear of certain dogs, this is not a good fit
  • Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required
  • Be proficient in Microsoft Office including Excel
  • Possess strong verbal communication skills and the ability to train and develop teams
  • Possess strong skills in organization, multi-tasking, and maintaining oversight
  • Demonstrate proven customer service skills
  • Must be at least 18 years of age
Additional Information

All your information will be kept confidential according to EEO guidelines.

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