Omnichannel Operations Associate

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. 

ABOUT THE OPPORTUNITY

We are looking for an Omnichannel Operations Associate to join the KHAITE team. This role will report to the Omnichannel Operations Manager and will be based out of the NYC HQ offices. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reporting to the Omnichannel Operations Manager, he/she will assist with optimizing and enforcing operational best practices for Khaite's DTC (Direct to Consumer), i.e. e-commerce and retail stores business.
• Will be responsible for compiling existing workflows and operational guidelines for Khaite's retail locations and omnichannel in general, as well as communicating any updates to necessary stakeholders.
• Daily monitoring of orders in all company systems, ensuring all fulfillment locations are meeting SLA (service level agreement).
• Proactively collaborates with the retail back of house staff, 3PL (Bergen Logistics) support, and customer service team to streamline order life cycle, facilitating order updates as required.
• Maintains accurate inventory for the DTC stock pool, assisting retail back of house staff on any discrepancies.
• Supervises retail inventory management to ensure integrity in the company's ERP (RLM).
• Field backend order requests from Customer Service, Retail, and Personal Shopping Teams.
• Investigate shipping issues with appropriate partners.
• Coordinate with customer service and retail teams to provide important order updates such as delays and no stocks for all DTC orders.

SKILLS & REQUIREMENTS

Interpersonal Skills:

• The ideal candidate is very organized and is comfortable working collaboratively with customer facing teams.
• Excellent communication, multi-tasking, organizational and follow-up skills.
• Excellent spirit of collaboration with other departments.
• Must have a can-do attitude and problem-solving skills.

Education/Experience:

• The ideal candidate has at least 2+ years of experience in either store operations/omnichannel operations/customer service/logistics.
• The ideal candidate has experience in working for a Fashion/Luxury company in any capacity.
• Proficiency in working with suboptimal data and different systems.
• Proficiency with analytical tasks and reporting.
• Experience with ERP, RLM, and Shopify are not required but represent a plus.

NOTES

• The candidate will be occasionally tasked to work/visit the retail locations.

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

WE OFFER

The salary range is $60,000-70,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.