Intake Specialist

GENERAL DESCRIPTION OF DUTIES:

• Answering a large number of daily incoming telephone calls on a multi-line telephone system, screening calls for possible intakes, counseling consumers about their rights, and making appropriate referrals;
• Documenting all telephone calls, voicemail messages, emails, mail correspondence, office visits, etc. from consumers seeking assistance;
• Performing intake of housing discrimination complaints in the areas of rental housing, real estate sales, mortgage lending, homeowners insurance, appraisal, zoning, land use, etc.;
• Advocating for people with disabilities to assist them in obtaining reasonable accommodations;
• Working with diverse individuals or groups who are alleged victims of discrimination;
• Assisting staff with collecting information about housing practices in our service area;
• Working with the Executive Director to coordinate and plan the Council's education and outreach activities;
• Participating in the Council's education and outreach activities targeted to the public, housing consumers, housing providers, social service agencies, government officials, etc.;
• Developing working relationships with other housing advocates, tenants' rights groups, community-based organizations, faith-based organizations, etc., including attending community meetings, hearings, etc.;
• Preparing reports on fair housing activities for grant reporting or as needed;
• Typing and logging general correspondence;
• Processing, registering, and dispersing all incoming and outgoing mail;
• Performing general office tasks such as copying, faxing, and filing;
• And all other duties as assigned.

EDUCATION REQUIREMENTS:

High school diploma or equivalent required. Bachelor's Degree in any social work or related field preferred.

QUALIFICATIONS AND SKILL REQUIREMENTS:

• Must have at least one (1) year experience answering a high volume of telephone calls daily.
• Previous experience in social work, legal services, or civil rights preferred.
• Must have computer proficiency in Microsoft Word, Excel, and Outlook.
• Must be detailed oriented and able to follow procedures and protocols exactly.
• Must have excellent organization and communication skills.
• Must have reliable transportation.

BENEFITS:

• Employer pays 100% of employee's health insurance premiums (medical, dental, and vision).
• Employees receive paid sick leave, paid vacation leave, and an additional two (2) days of paid personal leave per year.
• Employees receive holiday pay on 14 observed holidays plus 4 additional holiday office closure dates between Christmas Day & New Year's Day.

WORK SCHEDULE:

• Full-time employees work 40 hours per week in our office between the hours of 8:30 a.m. and 5:30 p.m. Monday through Friday).

DEADLINE TO APPLY: Friday, December 12, 2025

HOW TO APPLY:

Interested individuals should submit their resume, cover letter, and the name & contact information for three references.

TARGET START DATE: Monday, January 5, 2026

ADA ACCOMMODATIONS FOR PEOPLE WITH DISABILITIES:

If you need a reasonable accommodation--appropriate change or adjustment--with regard to this application process due to your disability, please submit your request to the Fair Housing Council either verbally at or in writing via email.

Fair Housing Council of South Texas is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Intake: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person