Director of Hospitality

Director of Hospitality – PS MIA

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel. 

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you've come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.  

Are you ready to be a part of something truly extraordinary? We're defining a new category in luxury hospitality and are excited to introduce the PS experience at MIA in 2026. We're building a team of passionate, driven hospitality professionals who're excited to shape the future of luxury travel.  

The Role: Director of Hospitality – PS MIA

The Director of Hospitality oversees the traveler experience at PS MIA with an eye for luxury and provides an experience like none other. The teams are maintained at high standards.

Reports to: Managing Director PS MIA

Responsibilities & Expectations

• Oversee operations of the Hospitality, Housekeeping & Engineering Departments and Office Admin.
• Provide strategic leadership with full P&L ownership, driving business growth, operational excellence, and long-term value creation.
• Develop, coach, and empower a team of hospitality professionals to challenge the status quo.
• Proactively identify areas of opportunity to set and maintain consistent property and company standards.
• Maximize Suite occupancy, productivity and quality.
• Develop and maintain luxury standards across each department.
• Champion training and learning and development programs in partnership with Training and HR departments.
• Lead and support the development of Standard Operating Procedures (SOPs) for all Hospitality activities.
• Be a champion of our company values.
• Ensure elevated traveler experience.
• Inventory enhancement and service focus.
• Forecasting, budget and scheduling, including weekends..

Requirements

• At least 5 years of senior management experience with multiple ancillary departments.
• Strong leadership and organizational skills in an evolving company.
• Experience in luxury standards and customer experience.
• Training.
• Financial management.

Full-Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• Unlimited PTO.
• Monthly health & wellness and cell phone reimbursement.
• Paid training.
• Parental benefits 100% paid for up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

This is a full-time, exempt position.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.