Director, Insights

Position & Purpose Summary

The Director, Insights and Advisory Services will partner with our network of health systems and digital solution companies to deliver high-impact insights and strategic guidance that accelerate transformation across the healthcare industry. In this role, you will lead multiple engagements, working directly with senior executives to shape strategies, quantify and communicate value, and drive adoption of innovative digital and operational solutions that deliver outsized impact.

So Who is AVIA?

AVIAns – yes, that's what we call ourselves – are curious people. That's how we built a wealth of knowledge around digital transformation. We talk to all of our 60+ health systems and hundreds of digital health companies each month and we ask questions. We embed ourselves in the work. We ask more questions. Then we bring all of that intel to our partners to accelerate learning and meaningful action for you.

Health systems that embrace digital as a key to transform their clinical, operational, and consumer-facing strategies stand to benefit from $400M in annual value versus those who stick with the status quo.

AVIA advances digital transformation in healthcare through leading market intelligence, performance analytics, and advisory services that accelerate the operational, clinical, and consumer strategies deployed at health systems. With a national network of 60 health systems - comprising 500 hospitals - relationships with thousands of digital health companies, and more than a decade of digital health experience, AVIA de-risks, accelerates, and reduces the cost of digital transformation.

Our health system membership help the health system leaders manage the steps of a holistic process of digital transformation through:

• Stakeholder engagement and change readiness
• Enterprise digital strategies and a strategic plan
• Clear governance and operating models
• An actionable roadmap

AVIA Marketplace is where health systems select tech. On this platform, health systems can review and shortlist solutions that will help drive their enterprise strategies. Through AVIA Marketplace, we work with digital health companies to ensure they are meeting the needs of, and reaching, health systems that need their solutions.

We are collaborative. Across AVIA and with our network of health systems, digital health companies, and industry partners, we are constantly connecting people. Want to know another health system leader who recently built a command center? Let us introduce you. Are you wondering how you should be thinking about Virtual Nursing or Generative AI? You aren't the only one; we built Forums so our health system partners can get the value of the experts and peers in our network.

We are committed to driving healthcare transformation. With deep experience within health systems and digital health companies, as well as backgrounds in health equity, care transformation, operations, and consumerism, we believe digital as the key enabler to health systems' success in the future.

AVIA is committed to infusing Diversity, Equity, Inclusion, and Belonging (DEIB) into our culture and our work. AVIA's vision is to relentlessly build a more diverse, inclusive, and equitable community leading the country's digital healthcare transformation.

Your Zone of Genius will be...

• Experience working with academic medical centers, regional health systems, specialty care hospitals, and/or Pediatric health systems
• Experience in enabling automation (Robotic Process Automation, rules-based systems) and AI technologies (predictive, generative, agentic) in a health system and/or provider setting
• Understand key use cases and user experiences to understand requirements and provide recommendations for applied operational transformation
• Experience working in healthcare clinical (service lines) and/or administrative operations (revenue cycle, IT, HR, Marketing, etc) within a health system and/or consulting firm
• Experience leading transformative initiatives focused on digital, revenue enhancement, and cost reduction strategies for health systems
• Experience developing approaches for technology within a health system and/or consulting firm
• Create compelling points of view and clear direction for AVIA Members and the industry
• Design and execute engagements that produces clear business cases, approaches to execution, capabilities roadmap, vetted digitally enabled solutions, strong analytics and metrics, and support for successful implementation at scale
• Build enduring relationships with Member stakeholders and solution companies
• Build a strong internal and external SME network to serve as credible foundation and critical reviewers of AVIA's work
• Volunteer and engage your skills across the organization, jumping in and leading projects outside of your formal role to support timely business needs and expand your own skill set
• Embodying the AVIA ethos of service excellence when managing day-to-day interactions with health system and solution company executives
• Leading AVIA's cutting edge insights research
• Designing delivery products including Nexus collaboratives for multiple clients/members
• Scoping and leading work
• Improving delivery efficiencies where possible to enhance delivery offerings
• Developing practical solutions and methodologies; including writing articles and/ or whitepapers
• Developing, coaching and mentoring junior staff
• Serving as an important member of a highly motivated team committed to fundamentally transforming the way healthcare is delivered

Minimum Qualifications

• Excellent academic record, Bachelor's required, MBA strongly preferred
• 8+ years provider-side work experience, consulting and/ or health system strategic planning, with a minimum of 3 years working in different users (i.e. clinical, registration, inpatient, ambulatory) and understand processes at a high level
• Currently managing large complex client engagements and helps with sales efforts
• Experience advising health system leadership team on Advisory Services is a must
• Demonstrated experience gathering and analyzing qualitative and quantitative information, formulating and testing hypotheses, and developing and communicating recommendations
• Highly organized and detail-oriented
• Strong communicator, in both speech and writing
• Experience in project management
• Exceptional critical thinking, judgment and problem-solving skills
• Comfortable working both autonomously and collaboratively with clients and colleagues
• Experience working in an entrepreneurial environment that requires adaptability, comfort with ambiguity, intrinsic motivation and intellectual curiosity
• Proficient in PowerPoint and Excel

You're Excited About AVIA And This Opportunity Because…

• You want to make an outsized investment of your time and talent in a growing company, and for that, be paid well, and enjoy great benefits
• We are different. We are a successful, well-funded, fast-growing company that still prides itself on our start-up agility and risk-taking and celebrating (big wins, our diversity, and simple pleasures, like National Chocolate Lovers Day). We have enough infrastructure that every day isn't a fire drill.
• We do work that matters—a lot—making exciting things happen in healthcare at a moment when exciting things really need to happen: creative destruction of failed systems and blossoming of more efficient alternatives that create better experiences and win-for-all outcomes
• We are each allowed to be—expected to be —creative daily.
• You've noticed—and appreciate—that we are genuinely committed to our Members and mission. It's not just lip service to build a company
• You think we seem like cool, committed, smart people. And with all due humility, yes, we really are. Passionate, practical, high-achieving and results-oriented, we also love to laugh, spitball big ideas, celebrate shared success, and share funny, embarrassing stories about our family members.

We're Excited About You Because...

• We are parched for your Zone of Genius at this moment in our growth and development.
• You have a bias to action, prize results over activity, value speed to market, and strive for efficiency.
• You thrive in situations with big opportunities and limited direction. They bring out your best talents to create, solve, own, guide, drive and stretch yourself and others
• You share our intense curiosity about the impact of technology on our world, and want to bring that lens to bear on making a significant positive difference. Even though your native language is systems and data, you understand that when it comes to health care, behind every trend line and data point is a real person, and n=1

AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.