Virtual Banker

Position Details
Virtual Banker - California

The Bilingual Virtual Banker is a remote position however you must be located in or within driving distance to one of our California locations. Virtual Bankers are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from Interactive Teller Machines (ITMs) as well as via phone or other channels.

Work schedule include some weekends and evenings and requires excellent attendance and punctuality.

What You Will Be Doing

• Processing a variety of transactions through ITMs including, but not limited to, checking and savings deposits and withdrawals, transfers and account balance inquiries; detecting fraud when possible.
• Facilitating the ITM process for clients by providing step-by-step guidance through the ITM process. Connect to clients in a way that makes the video interactive solution a personable experience.
• Monitoring ITM machines to ensure they are working properly. Assisting systems support associates and vendors to resolve any issues pertaining to the physical ITM and associated software, as needed.
• Managing incoming and outgoing calls, representing the bank in a positive, courteous and professional manner.
• Assessing clients' needs and cross-selling or making sales referrals of bank products and services.
• Assist in online account opening fulfillments and onboarding of new bank clients
• Processing and performing check back of various remote banking duties to ensure accuracy and compliance with standards and procedures; detecting potential fraud when possible.
• Meeting or exceeding established referral goals.
• Maintaining knowledge of cyber threats and best practices to minimize risks to the organization.
• Provide regular feedback to identify opportunities to improve Banker Center process, procedures and training materials

What Do You Need for this Position?

• High School diploma or equivalent.
• Minimum of three years experience in banking, customer service or other related area required. Bank teller or new accounts experience preferred.
• Associate's degree preferred.
• Strong customer service orientation.
• Ability to maintain a friendly, helpful and courteous attitude when working with clients or co-workers under diverse conditions.
• Ability to communicate, verbally, through video
• Experience communicating via virtual technology (Skype, Face Time, Video Conf.)
• Comfortable on camera, maintaining a friendly and professional appearance

About Us
Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity
At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Hybrid schedules should include at least two full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.

Additional Details
The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay is $ $24.00 per hour.