Team Lead

5 days ago

Newark, Delaware, United States Catholic Charities of the Archdiocese of Newark Full time

Requirements
The
Case Management Team Lead
is responsible for overseeing the day-to-day operations of the Case Management Team. This role ensures high-quality service delivery to clients and compliance with ORR requirements. The Team Lead serves as a key point of contact between the Case Management team, and Program Manager and Program Director. The duties include but are not limited to the following:

  • Lead, train, and supervise Case Workers to ensure the delivery of consistent and effective client services.
  • Assign and monitor caseloads, set clear expectations, and provide regular performance feedback.
  • Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and support professional development.
  • Ensure case management services are provided in alignment with program guidelines, funder requirements, and organizational standards.
  • Support staff in assessing client needs, developing service plans, and connecting clients with appropriate resources.
  • Collaborate with internal programs and external partners to improve access to resources and strengthen client support networks.
  • Oversee case documentation in client database to ensure accuracy, timeliness, and compliance with ORR requirements. Regularly review data to monitor caseload trends, identify service gaps, and improve efficiency.
  • Perform other duties as assigned by the Program Manager and Program Director

Job Requirements

  • Bachelor's degree in social work, human services, or related field required. Masters degree preferred. Fluency in Spanish or Haitian Creole required.
  • Previous experience working in a non-profit or government setting, and experience working with immigrants and refugees who have limited English proficiency, preferred.

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Internal Applicants
Please be advised that current employees applying to open positions within the Agency are required to fill out an Agency Internal Job Application Form which is available for download to all employees on HR's public folders in Outlook. Please forward the completed form to HR via email to the agency email address indicated at the end of the application form.

Agency Mission
In response to the Gospel of Jesus Christ, Catholic Charities, as a ministry of the Archdiocese of Newark, serves the poor and marginalized and advocates for their needs in order to promote the inherent dignity and worth of all people without regard to race, religion, or culture.
Benefits
CCAN offers a competitive compensation and comprehensive benefits package for employees, with an 80/20% cost split between employers (80) and employees (20). CCAN is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.

Potential eligibility for federal student loan forgiveness.

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