Case Manager

THIS IS A CONTRACT BASED OPPORTUNITY

Position Summary

The Case Manager will support a future Program by aiding the coordination of contractual requirements across multiple lines of effort. The Case Manager is responsible for providing direct support to detainees housed in ICE detention facilities. The Case Manager will work directly with detainees so that detainees receive appropriate services, understand their legal and procedural rights, and are treated in accordance with ICE detention standards and federal regulations.

Additionally, the Case Manager is responsible for fostering a culture of quality and ensuring compliance with quality control standards. The Case Manager is responsible for ensuring any services provided are documented in program tracking systems, according to standard operating procedures. The Case Manager is responsible for meeting production goals and deadlines while upholding the core values of Tidal Basin and representing the company in a professional manner.

Job Duties and Responsibilities

• Review of intake forms and documentation, complete interviews and initial assessments of detainees
• Communicate directly with detainees and core management staff to ensure that all case files and documentation are accurate and remain confidential
• Monitor detainee progress and coordinate with legal representatives, ICE officers, and facility staff
• Resolve issues identified and respond to detainee inquiries and complaints
• Facilitate communication between detainees and their families or legal counsel
• Assist with discharge planning, including release, transfer, or deportation logistics
• Ensure compliance with ICE detention standards and policies
• Meet case management deadlines in a fast-paced work environment
• Participate in audits, inspections, and reporting activities
• Perform other duties as assigned

Required Skills and Competencies

• Bachelor's degree in Social work, Criminal Justice, Psychology, or related field (Master's preferred) Minimum 3 years of experience in case management, corrections, border patrol, or immigration services
• DHS SSBI clearance or eligibility to obtain one
• Meet the requirements of the contract for all immunizations
• Must be at least 21 years of age
• Must be a US citizen or permanent resident, Resided in the US for 3 years of the past 5 years
• Proficient in MS Office Suite
• Excellent organizational skills and attention to detail and ability to work in a high-pressure, secure environment
• Excellent communication, reporting, and problem-solving skills
• Proven time management skills with ability to meet deadlines
• Ability to deploy within 24/48 hours' notice and work a variety of shifts during 24/7 contract operations. May require evening, weekend, holiday or on-call hours.
• Ability to navigate emotionally challenging situations with care and culturally sensitive approaches

Preferred Experience and Skills:

• DHS or ICE experience
• Bilingual (English/Spanish) preferred
• CPR/First Aid certification
• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months.
• Previous case management experience

Pay Range: $29-39/hr.

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer.

Job Types: Full-time, Temporary

Work Location: In person