Senior Director, Flex

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

• Development, roll out and monitoring of roadmap, technology budgets, product metrics
• Global ownership of Flex and Installments Rules, data indicators and mandates, including taking responsibility for any updates and innovations to drive Product Rule flexibility where necessary
• Provision of Subject Matter Expertise (SME) support on client activities, client consultation and project delivery across all of Visa's global regions
• Champion a culture of continuous innovation, curiosity, and calculated risk-taking.
• Lead teams to challenge norms, experiment with new ideas, and rapidly adapt to market changes.
• Prioritize customer needs to fuel product development.
• Build products that deliver delightful experiences for buyers, issuers, acquirers, sellers, and technology partners.
• Collaborate effectively across product, engineering, finance, risk, and regional teams.
• Influence and align stakeholders in a highly matrixed, global organization.
• Recruit, mentor, and develop high-performing teams with expertise in AI, cloud, payments, and product management.
• Foster a coaching culture, encourage feedback, and support career growth.
• Stay ahead of regulatory changes and ensure products meet global standards.
• Stay abreast of industry trends, competitive landscape, and emerging technologies.
• Embrace uncertainty and lead teams through change with confidence and agility.
• Maintain focus on long-term goals while navigating short-term challenges.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. ​

Basic Qualifications:

12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

13 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters MBA JD MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

Established credentials in delivering product and business solutions and keen interest in payment technology & innovation

Understanding of network product, rules, technology will be advantageous

Strategic thought leadership coupled with execution bias to drive initiatives and meet key result areas

Sound business acumen, payments value chain and keen understanding of new technology payment business models and profitability drivers

Understanding of Visa business and organization strongly preferred

Excellent direct & indirect team building & leadership skills, managing local & remote team members as well as dotted line / extended team members in Visa's global regions.

Experienced with product development life cycle, including planning, development of product roadmap, using data to define and intake and developments process that supports goals & strategies, ongoing program management

Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems

Ability to lead a team of highly skilled professionals, supporting career growth of team members

Strong collaboration skills are required, and solid presentation skills are ideal. The candidate must be able to work with multiple stakeholders, both internal and external, and weigh conflicting priorities. The candidate must be adept at finding common ground among different points of view.

Enjoys an environment of investigation, fact finding, validation & execution

Highly organized with exceptional problem-solving skills and the ability to apply structured, critical thinking to ambiguous problems (small, fast-moving initiatives or large, multi-dependency initiatives), and ability to use data to prove or disprove hypotheses and inform solutions set

Strong customer focus is essential, along with demonstrated ability to research market trends, competition, and user requirements

Strong understanding of digital payments, network technologies, AI, cloud, embedded finance, open banking, token and emerging trends.

Ability to evaluate, select, and support the build of advanced technology solutions that drive business growth and operational efficiency.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 229,000.00 to 357,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.