IT Specialist

2 weeks ago

Malvern, Pennsylvania, United States Resolian Full time

Responsibilities
JOB DESCRIPTION

  • Infrastructure & Systems Management
  • Administer and maintain network systems including firewalls (Cisco Firepower), switches (Cisco/Huawei), and VPNs (Cisco AnyConnect).
  • Manage virtual environments (VMware vSphere 8), Windows and Linux servers, and Remote Desktop Services.
  • Oversee patch management, backup solutions, and disaster recovery planning.
  • End-User & Application Support
  • Provide L1 and L2 desktop support for Windows 7/10/11, Microsoft 365, and Azure environments.
  • Package and deploy applications using Microsoft Intune.
  • Train users on IT systems and ensure smooth onboarding/offboarding processes.
  • Security & Compliance
  • Implement and maintain cybersecurity controls aligned with Cyber Essentials and other frameworks.
  • Monitor and report on system health, uptime, and support metrics; Participate in risk assessments and mitigation planning

Skills, Education & Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Certifications such as CompTIA A+, Network+, CCNA, MCSA, or ITIL preferred.
  • IT experience, with at least 1 year in regulated life sciences environment.
  • Familiarity with clinical trial systems, LIMS, and electronic data capture platforms is a plus.
  • An outgoing individual who is confident working alone or within a team environment
  • Flexible and quick to respond to changing working demands.
  • Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines.
  • Ability to work well under pressure.
  • Ability to share knowledge / train colleagues.
  • Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders.
  • Excellent fault-finding skills.
  • Excellent documentation skills.

About Us
Are you interested in working in science for a leading global Contract Research Organization that is expanding rapidly and delivering best in class service to its clients? If you are ambitious and hard working then keep reading, as we are looking for talented individuals like you.

We are globally recognised for our leadership in science and, as a result, you will have the opportunity to work with some of our industries smartest and most inquisitive people, in a flexible and supportive environment. It is the ideal place to expand your knowledge, take on new responsibilities and make ambitious strides in your career.

If you want to join us to help us deliver our mission of using our scientific capabilities to improve the quality of life of people, then we would love to hear from you.