Receptionist (Temporary)

Position Summary:

To coordinate all aspects of scheduling surgical procedures and to assist the Administrator in the daily operation of the center activities in accordance with Federal, State and surgery center policies and procedures. Coordinates the reception/admitting activities and promotes communication throughout the facility. Performs clerical and reception duties. Maintains the facility medical records according to established guidelines and requirements.

Essential Duties and Responsibilities include the following:

Clerical Skills

• Effectively plans duties and assignment in order or priority.
• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Files documents correctly, per protocol.
• Distributes documents correctly and in a timely manner.
• Gathers month end statistics, produces documentation and reports findings to appropriate personnel.
• Efficiently and effectively participates in credentialing process as directed.
• Performs other duties as assigned.
• Receives and processes heavy volume of incoming calls.
• Schedules, reschedules and cancels cases as directed.
• Coordinates scheduling as needed with other ancillary departments.
• Transfers calls appropriately.
• Processes incoming and outgoing mail.
• Demonstrates familiarity with insurance procedures and verifies insurance information when scheduling procedures.
• Demonstrates familiarity with managed care plans and knows which plans/procedures require vouchers and/or preauthorization.
• Reports malfunctioning equipment to appropriate personnel.
• Demonstrates awareness of protocol for malfunctioning equipment and repair.
• Completes all verifications prior to date of service eligibility auth etc.

Medical Records Management

• Follows established processes to obtain, Manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Facilitates timely and accurate medical records management.
• Maintains a system of filing to ensure prompt location of individual records.
• Assures a current and complete medical record is obtained for every patient admitted to the facility.
• Assures all clinical information pertaining to the patient encounter in the facility is centralized in the medical record.
• Ensures that each medical record contains the original documents as appropriate and available per established policy of medical record content.
• Participates in medical record TQM.

Communication

• Listens respectfully, giving feedback directly, honestly and talking with others to clarify differences.
• Utilizes translation services when needed.
• Utilizes appropriate services when needed to communicate with employees and patients with speech and hearing disorders.
• Effectively communicates and interacts with patients, their family and other external and internal clients (including fellow employees) from diverse backgrounds.
• Demonstrates skill and knowledge in addressing clients according to age specific competencies.

Quality

• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.
• Actively participates in identifying, developing and implementing new or improved systems to enhance effectiveness and encourage a safe and healthy work environment.
• Performs all other duties as directed by management.

The pay range for this position at commencement of employment is expected to be between  $21 - $23 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Education and / or Experience:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word and Excel Processing software.

Other Skills and Abilities:

Ability to type 40 wpm and use standard office equipment Knowledge of medical terminology. Minimum one (1) year experience in computerized appointment scheduling. Two years medical clerical experience preferred. Good communication and language skills required.

Current BCLS. Client oriented. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback and constructive criticism. Good communication skills oral and written.