Quality Assurance Auditor

Join Our Team at MasterCorp, Inc.

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Quality Assurance (QA) Auditor is responsible for ensuring that Standard Operations Procedures (SOPs) and processes meet the established cleaning specifications set by MasterCorp. The QA Auditor will collaborate with local site management and operations' leadership to provide independent structure assessments to measure the company's processes and procedures. Duties include maintaining strong overall quality control of services products, cleaning processes, planning and adhering to reliability, performance, and customer expectations. Inspection of services is part of the job with the obligation to report and document findings.

Our Values: Every associate must demonstrate our values of:

• Integrity
  – We never compromise on our word. We act with transparency – we are a trusted partner.
• Pride
  – We are proud of our people and they are proud to work for MasterCorp.
• Quality
  – We do things the right way and strive to continuously improve every day.
• Dependability
  – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• Respect
  – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED:

• Action Oriented
  – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes
  – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates
  – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability
  – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus
  – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results
  – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct on-site resort unit inspections on a daily basis and score in accordance with the company's inspection criteria developed by the Safety and Risk Management/QA Department.
• Perform general audits and assessments on general policies, common grounds, internal work spaces, organization of office spaces, well maintained storage areas, facilities and interior guest units.
• Responsible for assessment of resort-specific brand standards or seasonal topics, as required.
• Verification of proper inventory levels of cleaning chemicals and working tools.
• Verification of a weekly schedule for carpet cleaning objectives and inspections to ensure all quality and processes including flooring equipment are in place.
• Ensure all site staff is wearing and working with complete proper uniforms and non-slip shoes.
• Support local management team to ensure all housekeeping staff is wearing personnel protective equipment.
• Provide insight on findings and recommendations for process operational improvement.
• Provide guidance and recommendations to management and line level on opportunities to increase resort housekeeping quality standards.
• Coach and inspect 7-Steps to Clean processes, janitorial carpet cleaning services and organizational field procedures.
• Inspect weekly cleans and ensure daily operational processes are being properly completed based on company standards.
• Support Learning & Development teams on Supervisor Training Sessions (STS) trainings and executing proper cleaning quality processes.
• Review and encourage a healthy work environment to ensure work efficiencies and productivity between staff and associates.
• Create a weekly tracking inspection system to keep track of progress and daily cleaning scores.
• Maintain subject matter expertise on all resort quality control standards and ensure appropriate changes are incorporated to daily Standard Operating Procedures (SOPs) via the strategic direction of the Senior Vice President (SVP) of Operations.
• Ensure compliance with applicable safety, health and environmental rules.
• Identify, observe and report any job exposures to associate in the workplace.
• Provide feedback on elements needed for site improvement and work with the Regional Director and Director of QA to provide a blueprint utilizing existing standards for future resort performance.
• The QA Auditor will be given specific project tasks along with their regular inspection duties, these tasks shall have specific deadlines and specific accomplishment goals.
• Serve as the point of escalation (notification) for major QA processes.
• Provide recommendations to the Continual Service Improvement process (CSI).
• Coordinate and actively participate in internal service operational review meetings to support System Audit and measurement process.
• Monitor Key Performance Indicator's to maintain high quality and service to the customer (Customer Stats, Quality).
• Interview Associates to evaluate a clear understanding of company programs and policies.
• Additional responsibilities may be required based on business needs.

EXPERIENCE AND EDUCATION:

• High School diploma or equivalent combination of work experience and education.
• Minimum of three (3) years of quality assurance auditing techniques and practices.

OTHER QUALIFICATIONS:

• Proficient with Office 365 (Outlook, Word, Excel, and PowerPoint)
• Excellent planning and organization skills
• Quality Assurance Certifications
• Safety Certifications
• Proven excellent communication skills both verbal and written

TRAVEL REQUIREMENTS:

• Occasionally – on average 10% of travel on a monthly basis

The salary range provided for this position is $36, $46,385.00, and will be based on a variance of considerations such as skills, qualifications and experience.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.