it field supp spec ii

3 days ago

Dayton, Ohio, United States Premier Health Full time

110 N Main St. Dayton, Ohio

Full-Time

This position is responsible for customer support including workflow development, system configuration and development, innovative application deployment, change documentation, and may educate and inform staff on application functionality. The individual will anticipate business needs and think with a business owner mind-set based on a strong fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals. These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.

Essential Duties & Functions:

  1. Responsible for the processing and implementation of approved change requests within established service level agreements.

  2. Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.

  3. Works as a team member on projects. Dimensions of project assignments range from simple stand-alone applications to large projects. The position supports all areas of the project life cycle including; project definition, project estimation, systems design, computer programming, systems implementation, maintenance, upgrades, and documentation.

  4. Provides back-up assistance to other team members and shares knowledge/education with fellow team members.

  5. Receives assignments and works under little supervision of his/her immediate manager or senior-level team member.

  6. Research, learns and understands the Premier Health IT policies, procedures and practices, especially related to change management, incident handling and service level agreements.

  7. Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.

  8. Provides systems analysis, implementation and support for a broad array of systems and other automation projects as assigned.

  9. Provides technical support to Data Center, Customer Support Desk, and Field Support staff on-site and via telephone.

  10. Provides support for personal computer (PC) workstations and other peripherals. Requires and provides advanced support for Audio Visual Systems, Smartphones, Multi-Function Devices, personal computer (PC) workstations, Thin Clients, and other peripherals.

  11. Evaluates software and hardware products and make recommendations for improving operations or processes.

Minimum Level of Education Required: Associate degree

Additional requirements:

Type of degree: A Bachelor's Degree in IT with 2 years of IT experience; or a related Bachelor's Degree with 4 years of IT experience; or an Associate's Degree in IT with 6 years of IT experience; or a related Associate's Degree with 8 years of IT experience is required.

Area of study or major: IT related degree

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