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Internal Audit Specialist

2 weeks ago

Sioux Falls, South Dakota, United States Vervent Full time


Full-time

Description

Our ideal candidate is excited to become a part of a talented, fast-growing team and must display these three top (required) skills:

  • Regulatory knowledge
  • Work experience with auditing
  • Good overall communication skills

Overview

The Internal Audit Specialist is responsible for monitoring and documenting support of the department's quality goals and initiatives. The Internal Audit Specialist fairly and consistently evaluates written customer contact, Vervent created reports and automated processes for accuracy. Provides documented feedback for success in executing superior service and quality to our customers and clients.

Why Vervent? Company Perks:

  • Medical, FSA & HSA, Dental, Vision + More
  • 401k - 100% vested once you start contributing. Generous company match
  • Regular employee health, wellness & engagement activities.
  • Pet Insurance, because fur babies are important to us too
  • Beautiful local offices with on-site/hybrid options.

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit

If you're interested in reviewing the full job description, continue reading below…

Primary Responsibilities

  • Define and document customer business functions and processes.
  • Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level.
  • Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.
  • Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving to self-service capabilities.
  • Build strong working relationships with stakeholders and team members through effective communication throughout client life-cycle.
  • Maintain departmental standards through exceptional listening and analytical skills.
  • Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.
  • Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.

#LI-VW1, #LI-Hybrid


Requirements
  • Bachelor's in business management, Finance, Computer Science, or related field, 2-5 years of experience in finance or related field, or combination of relevant experience and education.
  • Ability to communicate effectively with various audiences including stakeholders and team members through written and verbal means.
  • Must demonstrate strong analytical skills and ability to translate data into action.
  • Strong working knowledge of computer software including Microsoft Office

Additional Vervent Details:

  • Founded in 1986, purchased by current CEO, David Johnson, in 2008
  • Privately owned by Stone Point Capital, Vervent Management and other passive investors
  • 1,500 employees globally
  • Primary Servicing – Loan, Credit Card, and Lease Servicing
  • Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
  • Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
  • Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks

To learn more, please visit

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$ $23.08/ hour