Office Admin/ Manager For Holistic Health Center

1 week ago

San Jose, California, United States Eternal Health&Wellness Full time

Office Manager (Acupuncture & Wellness)

An established acupuncture and wellness center in San Jose is looking for an Office Manager to support our mission to help as many people as possible to live the healthiest lives naturally. The ideal candidate is someone who is highly motivated, detail-oriented, and who is passionate to help people become healthier and stronger to enjoy better lives.

The Office Manager will be responsible for operations and administration of the clinic, building and growing patient relationships, and working with our team to grow the practice.

Responsibilities:

  • Ensure warm, authentic client service to patients which may include greeting and seating clients, and assisting them to treatment rooms.
  • Answer, screen, and triage incoming phone calls to ensure prompt and appropriate responses
  • Ensure accurate intake information for patients including obtain insurance authorization, validation and referral forms, and creating and maintaining internal patient records
  • Manage patient scheduling, ensuring patient appointment reminders and follow-ups, and processing payments from patients
  • Perform other routine duties to support practice on an ad hoc basis (e.g., filing, faxing, scanning, emailing, texting, make/take phone calls, etc.)
  • Assist with medical billing and reporting on as-needed, as-available basis (dependent on the candidate)
  • Maintain a professional & clean environment for the office and front desk areas and a strong commitment to maintaining patient satisfaction and data privacy

Qualifications:

  • Able to work on days that meet our schedule: Monday, Wednesday, and Friday (8:30 am to 6:30 pm, with breaks), Saturday (9am to 2pm)
  • Must have 2 years above of direct experience in a professional medical environment (including wellness, acupuncture, dental, surgical, and other similar fields)
  • Minimum of Bachelor's Degree, or other equivalent work experience
  • Highest level of commitment to customer service and professional staff
  • High proficiency in using Microsoft Windows and Microsoft Office including Outlook, Word, and Excel
  • Familiarity with various insurance plans, checking eligibility, and the general billing and administrative ecosystem
  • Strong ability to multi-task and work in a collaborative, fast-paced team environment
  • Great verbal and written communication, and telephone skills
  • Thrives in taking responsibility and working collaboratively in a small, entrepreneurial organization
  • Strong affinity for the organization's mission and purpose
  • Ability to use and familiarity healthcare software and computer savvy.

Hours and Compensation:

  • Up to 40 hours per week based on scheduling
  • $25 to $30 per hour, depending on relevant education, experience, and skills and other qualifications
  • Opportunity to earn incentive or other compensation on a performance basis
  • Reimbursement for medical benefit may be provided as part of a compensation package

About Us:

Eternal Health & Wellness Center has provided holistic healing services for nearly 20 years in the San Jose area We provide a comprehensive wellness plan for patients and our services include acupuncture, massage, and holistic nutrition.

Job Type: Full-time

Pay: $ $30.00 per hour

Education:

  • Bachelor's (Preferred)

Experience:

  • Microsoft Office: 3 years (Preferred)
  • Administrative experience: 3 years (Preferred)

Work Location: In person

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