Service Technician

5 days ago

Edison, New Jersey, United States Kern Inc Full time $52,000 - $60,000 per year

Kern is a leading company in document output management. We specialize in the sale and service of custom, high-speed mail processing equipment.

Kern, Inc. is the U.S. subsidiary of Kern AG, which was founded by Marc Kern in Switzerland in 1947. Kern services companies in over 60 countries including the United States. Columbus, OH is the site of our national headquarters. We offer exciting career opportunities and unlimited growth potential

The growth we enjoy is by our reputation of prioritizing the customer's needs first. The secret to our success is our associates.

Job Summary:

The field service technician is responsible for maintaining all equipment that is installed at customer sites. This typically includes electro-mechanical systems and PLC's or servers that interact with or control the systems. He/She is the Company's front-line liaison to our customers where he/she maintains a cohesive working relationship between Kern and the Customer. This position requires the flexibility to work various hourly shifts as needed.

Primary Responsibilities:

  • Works under the direction of the Site Lead or Service Account Manager to perform preventive and corrective maintenance, either on site or on call.
  • Provide technical support to the Customer if within capabilities of the position expectations or communicate immediate supervisor technical support that is required beyond the position capabilities.
  • Perform operator training as needed.
  • Orders parts for local inventory and maintain accurate records of usage.
  • Maintain a positive working relationship with customer's personnel.
  • Respond to all service calls in a timely and professional manner.

Job Qualifications:

  • Associates degree, technical school training, or Military graduate with experience working on electromechanical devices.
  • Understanding of electrical and/or mechanical diagrams.
  • Possess an understanding of PC hardware, software, and networks.
  • Possess a customer service attitude and the ability to communicate directly with the customer.

Physical Requirements:

  • Standing, walking, bending, and lying on back are normal requirements to perform tasks in this job.
  • Occasional carrying, lifting, and lowering of items up to 50 pounds.
  • Must be able to work in a noisy environment of up to 80 db.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Full-time

Pay: $52, $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

  • If you are looking for an IT position this job posting is not for you.

Education:

  • High school or equivalent (Required)

Experience:

  • mechanical: 1 year (Required)

Work Location: In person

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