Claims Investigator

Command Investigations, LLC is looking for Claims Investigator to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results

Pay: $28.00 – $32.00 per hour

Schedule: Full-time, however, due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly.

Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

How We Take Care of You (for Full Time positions):

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.

• Conduct investigations related to insurance claims, including workers' compensation, general liability, auto, and property cases
• Obtain in-person recorded statements from claimants, witnesses, and involved parties
• Capture detailed scene photographs to support investigative findings
• Prepare comprehensive, factual, and well-organized investigative reports within required deadlines
• Review case materials and identify inconsistencies or areas requiring further inquiry
• Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met
• Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards
• Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates
• Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy

Special Note: This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

Requirements:

What We are Looking For:

• Exceptional attention to detail and accuracy
• Strong work ethic with a willingness to learn and adapt
• Team-oriented mindset and open-minded attitude
• Ability to thrive in a focused, detail-driven, and repetitive environment
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook
• Excellent written and verbal communication skills

What You Will Bring:

• 3-5 years of experience required
• Prior experience with multi-lines investigations strongly preferred
• Reside within a 60-mile radius of the posted location required
• Multi-lingual is a plus
• High school diploma or equivalent required
• College degree strongly preferred
• Proficient reading skills and ability to follow directions required
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
• Flexible to work overtime preferred
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Willingness to work the required schedule
• Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.