Customer Service Associate

4 days ago

Lebanon, New Hampshire, United States Gardens Alive Full time
:

The primary responsibility of the Customer Service Associate is to greet, engage and approach all customers and ensure all garden center visitors receive an exceptional service experience. The CS Associate provides outstanding service by welcoming all customers genuinely, promptly and creating experiential moments for them throughout the garden center. The CS Associate delivers an inspiring customer experience by maintaining a full and abundant sales floor that is neat, clean, tidy, and easy to shop. The CS Associate assists multiple customers by assessing needs, prioritizing the level of service each requires, and providing personal service interactions. The CS Associate will impact the efficacy and profitability of the company by expertly assisting customers in all departments.

RESPONSIBILITIES:

  • Provides exceptional customer service across all departments at the garden center.
  • Takes personal accountability for representing the values and company appropriately in all situations (service, dress code, interpersonal skills).
  • Promotes a positive work environment through an inclusive and respectful approach.
  • Celebrates and encourages diversity, equity, and inclusion in the workplace.
  • Strives to drive sales by sharing product knowledge and leveraging expertise to suggest additional products and merchandise.
  • Promotes customer loyalty by encouraging customers to sign up for the Gardener's Club so they can stay connected with us and get exclusive notifications of sales and in-store promotions.
  • Builds rapport with customers by listening, connecting, and sharing personal experiences with product.
  • Resolve problems through active listening to gain understanding of customer's needs. Leverages product knowledge and problem-solving skills to solve problems promptly and effectively.
  • Competently leverages technology to provide seamless and efficient customer service.
  • Remains calm when faced with uncertain issues. Demonstrates passion for learning new things. Turns a challenge into a selling opportunity.
  • Assists with store operations goals to remain efficient, accurate and productive through processes such as organizing stock, replenishment, receiving, seasonal merchandising changeovers, transfers, cycle counts and physical inventory.
  • Remains current on all retail division promotions/offers and informs customers of value offers, events and educational opportunities.
  • Identifies pest problems, weeds, propagation, and culture for a wide variety of plants from flowers to fruits.
  • Remains current on product offer and upholds company focus on recommendations for earth friendly gardening solutions.
  • Perform carry out duties and other duties as assigned.

Requirements:

  • Excellent customer service skills, including very positive attitude; ability, patience, and enthusiasm to research solutions to help solve customer problems or answer questions.
  • Strong problem-solving and multi-tasking skills.
  • Excellent communication skills.
  • POS/Cash Register experience required.
  • Strong understanding and of on-line search engines and on-line purchasing protocol.
  • Familiarity and proficiency with internet search engines and on-line research.
  • Intermediate plant and gardening knowledge along with a passion for gardening.
  • Knowledge of divisional product and service offer with a focus on hardgoods, gift, outlet, soils, fertilizers, pottery, etc.
  • Ability to lift 40 lbs. occasionally.
  • Work a flexible schedule including evenings, holidays, and weekends.
  • Standing on hard surfaces with regular lifting for shifts of up to 8 hours.
  • Adhere to all company policies as outlined.

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