Front of House Team Member

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick-fil-A rules and dress code at all times
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
• Maintains a solid knowledge of products and services available in the unit
• Cleans and stocks work area
• Assists in locating, reconciling, and verifying the accuracy of transactions and operating equipment with peripheral electronic data processing
• Minimum Qualifications, Knowledge, Skills, and Work Environment:
• Cash handling and customer service experience preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers And other various duties as Assigned
• Demonstrates knowledge of the brand and menu items
• Models and support clear communication between the front counter and kitchen staff
• Follows Chick-fil-A's operational policies and procedures
• Follow the screens and job aids to make sandwiches correctly and accurately
• Temperature check items to ensure food safety
• Washes dishes as needed
• Take initiative during non-peak hours to complete side duties
• Maintains a clean and pleasant environment
• Displays enthusiasm, courtesy, and hospitality by incorporating operational excellence, 2nd mile service, and emotional connections with our guests and employees
• Must be able to meet the physical demands of the position, which includes, but is not limited to, standing for 8 hours and lifting up to 40 pounds and other various duties as assigned
• Other duties as assigned

Qualifications and Requirements:

• Must be at least 16 years of age
• Must be able to effectively communicate in English
• Cheerful and positive attitude
• Consistency and reliability
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 40 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.