Hotline Assessor

Here's the PRN version updated with your schedule details:

Company Overview

Sunrise Homeless Navigation Center, established in 2015, is dedicated to providing pathways to housing for individuals experiencing homelessness. Our innovative, trauma-informed, and person-centered approach integrates a range of services under one roof to ensure comprehensive support and community engagement.

Summary

We are seeking a PRN Hotline Assessor to join our team at Sunrise Homeless Navigation Center. This as-needed role offers up to 30 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. You will be pivotal in assessing the needs of individuals reaching out for assistance and connecting them with the appropriate resources, directly supporting our mission to provide holistic care.

Responsibilities

• Conduct assessments for individuals contacting the hotline to determine their immediate needs.
• Provide crisis management support and connect clients with appropriate resources.
• Accurately document interactions in compliance with organizational policies.
• Collaborate with outreach teams to facilitate seamless service delivery.
• Participate in ongoing training and development to enhance assessment skills and knowledge of available services.
• Support clients in navigating housing options and wraparound services.

Requirements

• Experience in crisis management or direct support roles is essential.
• Familiarity with addiction counseling practices is preferred.
• Strong communication skills and ability to work collaboratively within a team environment.
• Knowledge of clinical research methodologies is a plus but not required.
• Understanding of medical documentation standards is beneficial.
• Flexibility to work as-needed, up to 30 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m.

If you are passionate about making a difference in the lives of individuals experiencing homelessness and are looking for a flexible role where you can contribute meaningfully, we encourage you to apply today and join our dedicated team at Sunrise Homeless Navigation Center

Job Type: Part-time

Pay: From $23.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee assistance program
• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience working in a social services, crisis hotline, or customer service setting?
• Are you comfortable handling calls from individuals in crisis, including those experiencing mental health challenges or emotional distress?
• Hotline operates between 8am-8pm, Monday-Friday. Are there any days and times that you would not be available?
• Are you comfortable using a computer to document calls and access resources while on the phone?
• Are you able to independently operate and troubleshoot basic technology equipment (e.g., headset, computer, internet connection) while working from home?
• This role requires a brief computer skills test during the hiring process. Are you willing to complete this assessment?

Language:

• English & Spanish /French/ASL Fluently? (Preferred)

Work Location: Hybrid remote in Austin, TX 78745