Technical Support Specialist

1 week ago

Greater Birmingham Alabama Area, United States Apt Full time $60,000 - $80,000 per year

We're seeking a motivated
Technical Support Specialist
with hands-on experience supporting
VoIP systems and networking technologies
. This role is ideal for someone who thrives on solving complex technical challenges, delivering outstanding customer experiences, and continuously improving processes within a fast-paced support environment.

What You'll Do

  • Provide technical support and troubleshooting for VoIP platforms, calling solutions, and basic telephony systems.
  • Diagnose and resolve VoIP and network-related issues, ensuring quick and effective solutions for customers.
  • Document support tickets thoroughly, including troubleshooting steps, resolutions, and follow-up actions.
  • Follow up with customers to confirm resolution and ensure satisfaction.
  • Identify recurring issues and trends, recommending proactive solutions or process improvements to enhance service quality.
  • Collaborate with internal teams to resolve escalations and drive continuous improvement in service delivery.
  • Stay current on emerging VoIP technologies and industry best practices to deliver high-quality, informed support.

What You Bring

  • 1–2 years of experience troubleshooting VoIP or network-related issues in a technical support or NOC environment.
  • Working knowledge of VoIP protocols, SIP, RTP, and general networking principles.
  • Strong ticketing and documentation skills with attention to accuracy and detail.
  • Proven problem-solving ability and a customer-first mindset.
  • Ability to spot patterns and provide insight-driven recommendations for improvement.
  • Bachelor's degree in IT, Computer Science, or a related field preferred.
  • Certifications such as CCNA or CompTIA Network+ are a plus.

Why You'll Love This Role

  • Be part of a collaborative and customer-focused team where your technical skills make a real impact.
  • Gain exposure to cutting-edge VoIP and networking technologies.
  • Enjoy opportunities to grow your expertise and advance within a technology-driven environment.

If you're passionate about delivering exceptional support, solving technical challenges, and growing your career in the VoIP and networking space, we'd love to hear from you

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