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Field Service Mining Technician

1 day ago

West Columbia, South Carolina, United States W.W. Williams Company Full time

Field Service Mining Technician Opportunity Summary:

Field Service Mining Technician repairs, overhauls and maintains Diesel Engines and/or related equipment used in Mining Haul Truck Applications. Willing to travel and perform duties unsupervised at customers' location of business.

Job Duties:

  • Performs accurate failure analysis and troubleshooting using sophisticated electronic diagnostic tools.
  • Discusses findings with customer, proposing solutions that optimize customer satisfaction while maximizing sales opportunities.
  • Creates job repair plan based on diagnosis to include repair operations required and anticipated repair hours needed to complete repair. Utilizes electronic procedure guides and tools to determine best route to repair.
  • Determines parts requirements to complete repair to include qualifying experienced parts for reuse and researching new parts using Williams' and suppliers' electronic parts catalogs.
  • Performs authorized repairs as assigned at a specified level of quality and Labor Recovery Rate commensurate with company guidelines for a Journeyman Technician.
  • Travels to customer's location to perform repairs when necessary.
  • Maintains own tool inventory adequate to perform assigned repairs, and complies with company Technician Tool policies. Uses company's tools in accordance with Company Tool policies.
  • Develops accurate records of repairs performed and parts used to assist in the proper filing of warranty claims and/or customer invoices. Tags removed parts consistent with AFA procedures.
  • Responds promptly to after-hour call-out service at the request of management.
  • Attends training programs and learns on-the-job to gain the proficiencies on existing product lines necessary to move to the next Technician level in a reasonable amount of time.
  • Takes responsibility and leads small groups of technicians when requested by management to accomplish assigned tasks.
  • Follows all safety and EPA regulations and maintains a safe and clean work area.

Work Experience and Qualifications:

  • One-year certificate from college or technical school and two to four years related experience or equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • Strong customer service skills.
  • Skilled in Microsoft Office Suite.
  • Strong working knowledge of electrical systems, circuitry, and diesel engines
  • Computer and software skills including Microsoft Office Suite.

Employee Rewards and Benefits:

  • 8 Paid Holidays & 1 Paid Wellness Day
  • Paid Time Off
  • Medical, Dental and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation's largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.