Commercial Loan Servicer

SUMMARY:

Extensive administrative and clerical work primarily involved in providing quality and accurate file processing, loan documentation; support and assistance to Department personnel, internal and external lenders and borrowers, guarantors and/or members. A highly collaborative environment, fast paced, high diligence and critical thinking skills are essential. This is a growing department with future potential opportunities. Ensures quality, consistent, and timely customer service to all clients. Primary clients include borrowers, participants, internal and external staff, and third-party vendors.

ESSENTIAL RESPONSIBILITIES & DUTIES:

LEVEL I

• Importing loans into software
• Responsible for accurate input of loan data/information and disbursement into the commercial lending computer software system. This includes collateral, ticklers, contact information, insurance, property tax verification, UCC filings, etc.
• Adding appropriate tickler tracking into software system
• Create Loan Servicing File and Guarantor File and place documents in predetermined electronic order, using internal naming conventions.
• Scan, rename and upload signed documents to the website or secure software portal for Credit Union access, using internal naming conventions.
• Securing Servicing Agreements for each loan serviced and having signed by Chief Credit Officer
• Obtaining Signatures from Lenders on documentation as needed
• Fielding a variety of telephone or email correspondence from lenders and/or borrowers daily
• Obtain, sort, deliver mail to appropriate parties within department and internal accounting department.
• Obtain proof of adequate insurance for new loan files and enter into servicing software for tracking.
• Property Tax Verification on new loans and enter into servicing software for tracking.
• Additional duties as assigned.

LEVEL II (all of Level I plus)

• Secure Website (SFTP) Monitoring & File creation
• Upload docs and process as needed. (Rename/Save/build files/Print for Operations)
• Update software/ticklers if needed.
• Notify appropriate group if needed.
• Processing Signed Closing Documents for Loan Renewals (including Change in Terms Agreements)
• Add extra payment processing step entries into servicing software.
• Site Visit coordination, ordering, reviewing and accurately entering into servicing software upon receipt.
• Coordinate and Prepare Tickler letters for bi-annual mailing.
• Email and phone calls to borrowers/guarantors between bi-annual mailings and document in servicing software.
• Coordinate and Prepare Default letters for specified lenders as required.
• Sending Documents to appropriate Title Division for recording if applicable
• One-Time Tickler Reports for Credit Unions managed on a weekly basis.
• Obtaining Recorded Documents and/or Final Title Policy to process and save for all necessary parties.
• Make Review Changes (Risk Ratings and/or Code Changes) in software system and any necessary reports.
• Ensure UCC filings are correct for new loans and filed in a timely manner. Also includes accurate entries into servicing software for continuous tracking.
• Assist with tracking, requesting, and reporting on annual insurance requirements.
• Assist with tracking, requesting, and reporting on annual property tax requirements.
• Accurately process mailed, emailed, faxed, dropped off financials and accurately enter into servicing software.
• Add new county information into servicing software.
• Tracking of lender maturity dates and notify lenders each month.
• Additional duties as assigned.

LEVEL III (all of Levels I & II plus)

• Tracking and adjusting of interest rate changes in servicing software.
• Post-close UCC tracking and filing of continuations, amendments, and terminations.
• Document work processes by assisting in the creation of new and existing established procedures.
• Updating monthly balances in software system via import (as back up to Payment Processing team)
• Able to Train Others on all Level Items.
• Able and willing to provide assistance on all Level Items.
• Coordinate and lead necessary and/or requested meetings with lenders.
• Create and maintain working relationships with all servicing lenders.
• Drafting of release documents (as back up to Documentation team)
• Track, process and enter paid in full loans in servicing software and all saved directories (internal and external)
• Able to answer basic payment processing questions from incoming telephone calls.
• Add new user information into servicing software.
• Create and implement import configurations into servicing software for various projects (i.e., Lender acquisitions)
• The ability to manage a large workload, critical thinking skills, follow-through and development of efficiencies are necessary at this level.
• Additional duties as assigned.

OTHER DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

Required:

• Possess experience working with commercial loan servicing software and familiarity with commercial loan structure. Ability to input data accurately and efficiently into computer software systems.
• Ability to work under the stress of meeting examination deadlines while ensuring compliance with all policies, procedures, and legal and ethical guidelines.
• Ability to exchange information and to report facts and technical information clearly and concisely.
• Ability to attend accurately to many details in a timely manner.
• Ability to prioritize competing tasks and work independently.
• Possess proficient knowledge of Microsoft Office Applications (e.g., Excel, Teams, Outlook, Word, etc.)
• Ability and willingness to work overtime hours as requested.
• Ability to read and interpret documents to include procedure and instructional manuals and documents.
• Ability to author routine reports and correspondence.
• Ability to calculate figures and amounts and demonstrate understanding of the processes to include, but not be limited to accurately add, subtract, multiply and divide all units of measure, to compute rates and percentages and to perform arithmetic operations involving monetary units with a calculator, discounts, interest, commissions, proportions, payments, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to conduct instructions furnished in written, oral or diagram form.

COMPENSATION: $21.12 – $25.27 per hour.

Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits:

All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.

Requirements:

REQUIRED QUALIFICATIONS:

• Education: High School Diploma, GED or Equivalent
• Experience: 2-4 years commercial lending with an understanding of terminology.
• Licenses/Certifications: None

Preferred:

• Familiarity with Commercial FICS experience.
• Understanding of Commercial loan structure.