Current jobs related to Senior Operations Analyst - Charlotte, North Carolina - TalentAlly

  • Senior Analyst

    3 days ago

    Charlotte, North Carolina, United States Ally Full time $100,000 - $150,000 per year

    Ally and Your CareerAlly Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance...

  • Senior Tax Analyst

    4 days ago

    Charlotte, North Carolina, United States Columbus McKinnon Full time $100,000 - $120,000 per year

    Job Title: Senior Analyst, TaxJob Summary/OverviewThe Senior Analyst, Tax will support various income tax functions including tax compliance, tax provision computations, and tax planning initiatives. This role will be based at Columbus McKinnon Corporation global headquarters with a hybrid work schedule. The Senior Analyst, Tax will be a key member of the...

  • Senior Analyst, Tax

    3 days ago

    Charlotte, North Carolina, United States Columbus McKinnon Full time $90,000 - $120,000 per year

    Job Summary/OverviewThe Senior Analyst, Tax will support various income tax functions including tax compliance, tax provision computations, and tax planning initiatives. This role will be based at Columbus McKinnon Corporation global headquarters with a hybrid work schedule. The Senior Analyst, Tax will be a key member of the tax department as the Company...

  • Senior Strategy Analyst

    5 days ago

    Charlotte, North Carolina, United States Vanguard Full time $120,000 - $140,000 per year

    The Advice + Wealth Management (AWM) Strategy Team is the engine behind strategy development, market intelligence, and competitive insight for AWM's senior leaders. We provide objective analysis on the most pressing trends and opportunities to help shape the division's trajectory. The team sits within AWM Strategy & Planning and is organized into two...

  • IT Senior Support Analyst

    5 days ago

    Charlotte, North Carolina, United States Information Technology Senior Management Forum Full time

    Posted Date10/17/2025DescriptionLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Job Grade:109Please review the following job description:Provides support to end-users for either PC, server or mainframe applications, and hardware. Focuses on issues of the highest complexity. Regularly interacts In this role, we are seeking...

  • Senior QA Analyst

    3 days ago

    Charlotte, North Carolina, United States Brooksource Full time $120,000 - $140,000 per year

    Location:Hybrid in Charlotte, NC (3 days/week in office)Duration:12-month contract with potential for extension or full-time conversionW-2 only(no Corp-to-Corp or 1099)Brooksource is searching for a Senior Software Quality Assurance (QA) Analyst with Python testing and AWS experience to support our Fortune 500 Energy & Utilities client in Charlotte, NC. The...

  • Senior Financial Analyst

    5 days ago

    Charlotte, North Carolina, United States Connect Search, LLC Full time $120,000 - $140,000 per year

    A growing, PE-backed organization is seeking aSenior Financial Analyst – FP&Ato join its corporate finance team. This high-visibility role supports enterprise-wide financial planning, reporting, and strategic analysis. You'll collaborate across business functions to deliver actionable insights and play a critical role in guiding performance and...

  • Senior Portfolio Analyst

    3 days ago

    Charlotte, North Carolina, United States Manulife Full time $120,000 - $200,000 per year

    The Senior Portfolio Analyst will report to the Manager of Portfolio Analytics and will work closely with other team members across the Timberland Portfolio Management & Client Services (PMCS) team as well as other stakeholders throughout the organization. The Senior Portfolio Analyst will be responsible for supporting Portfolio Managers in the overall...

  • Senior Procurement Analyst

    13 hours ago

    Charlotte, North Carolina, United States NearU Full time $60,000 - $90,000 per year

    NearU is hiring a proactive and analyticalSenior Procurement Analystto strengthen our supply chain strategy and vendor performance programs. This role goes beyond compiling data — it's about interpreting trends, influencing sourcing decisions, and driving measurable outcomes that impact the bottom line. The ideal candidate will evaluate supplier...

  • Senior Pricing Analyst

    3 days ago

    Charlotte, North Carolina, United States Sealed Air Full time $80,000 - $120,000 per year

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent,...

Senior Operations Analyst

2 weeks ago

Charlotte, North Carolina, United States TalentAlly Full time $80,000 - $120,000 per year

As a key member of the Technology Operations Center (TOC), the IT Major Incident Commander (MIC) Senior Operations Analyst will collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts.

The TOC Sr. Analyst will ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts, reporting on and delivering recommendations for any assessed opportunities for improvement.

They will assess trends to identify systemic issues, and lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization.

The IT MIC Sr. Analyst will also act as a team lead, guiding fellow team members and leading continuous service improvements to team activities to support the effectiveness of the team as a whole and improve the availability of critical technology tools.

Key Responsibilities
Closely monitor Ameriprise IT Infrastructure and application systems for potential outages or other critical issues.

Contribute to the improvement of monitors and observability to reduce the Mean Time To Engage (MTTE) Technology teams

Engage Technology teams to Major Incident Restoration calls (Bridges) to restore service to Clients, Advisors, and Corporate users supported by Ameriprise Technology.

Command the Major Incident Restoration Bridges, driving investigation streams and coordinating troubleshooting activities to lead to improved Mean Time To Restore (MTTR) business services.

Communicate technology impacts to affected users via system alerts on corporate Intranet sites and through coordination with Service Desk representatives.

Communicate technology impacts and steps being driven to restore service to operations teams and senior leadership via email.

Share impact timeline summaries with senior leadership to highlight improvement opportunities and assess operational gaps.

Root Cause Investigation

  • Upon restoration of a critical impact, lead root cause investigation efforts to fully understand the sequence of events leading to critical business impact
  • Coordinate implementation of process controls, technical solutions, and best practices to prevent recurrence of critical impact under similar circumstances
  • Review for opportunities to improve observability to react to similar issues sooner
  • Identify learnings to be shared with other Infrastructure and Application operations teams to prevent similar issues in other systems across the organization
  • Assess for trends in critical impact to identify systemic risks that merit broader solutions for the IT organization.

Continuous Service Improvement

  • Lead product improvements within the Critical Incident and Problem Management space to improve the capabilities of the team and reduce MTTE and MTTR.
  • Identify opportunities to improvement within the team's products, practices, and processes
  • Coordinate efforts across Technology Infrastructure and Application-specific operations teams to instill behaviors and team practices that support application resiliency and recoverability.

Team Leadership

  • Act as a coach and guide for follow team members with less experience and expertise
  • Train other new TOC team members in processes and best practices.
  • Act as an example for other team members in stewardship of the organization's Technology Availability

Required Qualifications

  • Bachelors degree or equivalent (4-years) in Computer Science, IT, MIS, Math or related field.
  • 5-7 years of relevant work experience required.
  • 5+ years of technical operations/support experience with proven knowledge of - and experience working with - ITIL framework.
  • Solid understanding of technology landscape as it relates to IT Operations including cloud technologies and services(AWS, Azure), server management (Windows/RedHat Linux), database (SQL/Oracle/Cloud-based relational databases), information security, networking, storage and backup, containerization, and virtualization.
  • Thorough knowledge and understanding of current incident response techniques and technologies as well as the methods used in performing business impact analysis.
  • Ability to work well interpersonally cross functionally and cross-discipline at various levels as well as influence and manage without direct authority.
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
  • Strong written and verbal communication skills with experience creating, championing and maintaining processes, procedures and policies.
  • Prior experience developing and implementing scalable IT Incident Response programs.
  • Demonstrated experience in managing multiple simultaneous projects.
  • Efficient in developing and maintaining IT operations Management (ITOM) procedural documents
  • Knowledge of Agile development process.

Preferred Qualifications

  • Major Incident Management certifications.
  • Technical Certifications in the major types of technologies/systems across the Technology Infrastructure Stack.
  • ITIL Certification.
  • Proven ability to identify opportunities for improvement to configurations, procedures and process, enabling greater availability and capability.
  • Experience working in the financial services industry or other similar, highly regulated environment.

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary
The estimated base salary for this role is $85,700 - $115,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time
Full time

Exempt/Non-Exempt
Exempt

Job Family Group
Technology

Line of Business
TECH TechnologyPDN-a cd-444e-823c-9c0a07d520a0