Program Manager – Business Transformation

Job Description:

This position will be a part of the Program Management team that supports Strategic Programs within the DSAS Business in order to drive the commercial success of new products for the DSAS Division.

Responsibilities:

• Responsible for program creation and management of strategic customer engagements, partnering with necessary internal product and engineering stakeholders to ensure overall success of the program.

• Responsible for integration and onboarding of new business opportunities/partners or emerging areas. Focuses on critical, large, complex, high visibility, strategic or tactically important partnerships.

• Coordinates and aligns activities to successfully integrate internal stakeholder and new customer engagements into the DSAS portfolio. Must apply data and expertise so that appropriate courses of action by our business and our internal partners are taken.

• Ability to partner internally and externally with professional service companies to drive complex solutions

• Demonstrate critical and strategic thinking skills to anticipate market forces and assess complex scenarios.

• Exercise independent judgment in methods, techniques and evaluation criteria. Create formal networks involving coordination among groups. Proven excellence in coordinating inputs, assembling complex information into insights, and harmonizing disparate activities

• Plan, communicate and align geographically dispersed and functionally diverse teams to execute tasks with efficiency and to high standards. Excel at mobilizing resources, simplifying the customer experience, and aligning solutions to satisfy complex customer needs.

• Leverage cross-team collaboration to drive buy-in and gain alignment.

• Ability to thrive in the dynamic environment including demonstrating flexibility and a willingness to jump in and do whatever it takes to be successful.

• Values the importance of customer experience in driving optimal operational mechanisms.

• Support escalation and risk management processes for the existing portfolio of programs.

• Facilitate challenging and transparent conversations with leadership on the portfolio and specific projects.

• Responsible for developing, coaching, motivating staff members, providing guidance as appropriate.

Required Qualifications:

• Bachelor degree in project management, technology, engineering, business or related fields.

• Project Management Professional (PMP) Certification is preferred

• 5-7 years of program and process management experience required

• 2-5 years vendor management or business development experience required

• Program management experience related to partner management, business transformation and new product launches in a highly matrixed environment

• Proficient experience in Agile/Lean/SAFe practices

Knowledge, Skills, Abilities

• Ability to operate independently, to take initiative, be resourceful, and exercise astute business judgment to drive performance.
• Proven success in collaborating cross-functionally in a highly matrixed environment.
• Ability to lead and influence change is required.
• Strong familiarity with project management standards and methodologies
• Understanding of laboratory environment and IT infrastructure preferred.
• Conflict resolution and problem-solving skills
• Strong interpersonal, organizational, and excellent documentation skills are a must
• Excellent customer service skills required
• Strong attention to detail, organizational skills, time management
• Excellent verbal and written communication skills
• The ability to interact professionally with a diverse group: executives, managers, and subject matter experts
• Ability to influence in a matrixed and global organization
• Passion for driving improvement and leading change in a complex, large company.
• Independent Operation and Initiative: Ability to operate independently, take initiative, be resourceful, and exercise astute business judgment to drive performance.
• Cross-functional Collaboration: Proven success in collaborating cross-functionally in a highly matrixed environment.
• Leadership and Change Management: Ability to lead and influence change.
• IT or Life Sciences Backgroun