HR User Experience

Job Summary

The HR Continuous Improvement & Employee Experience Analyst is responsible for identifying, designing, and facilitating implementation of enhancements across HR systems and processes to improve employee experience and HR delivery. This role focuses on identifying process improvement opportunities within current systems, analyzing data, leveraging AI and automation tools, and project management of multiple initiatives with a range of cross-functional stakeholders.

Job Description

MAJOR RESPONSIBILITIES

Continuous Improvement & Operational Excellence

• Analyze HR processes and workflows to identify inefficiencies, common pain-points, and improvement opportunities.
• Collaborate with system owners to optimize functionality and user experience (for example, Workday, UKG, and Zendesk).
• Partner with the Shared Services team to monitor the impact of enhancements on service delivery employee workflows.
   

AI & Automation Enablement

• Support functional implementation of AI and automation solutions to enhance HR delivery (examples include chatbots, Agentic AI tools, intelligent routing, and predictive analytics).
• Partner with IT and external vendors to pilot and scale digital tools that reduce manual effort and improve the ease of completing HR-related actions at Medline.
• Monitor enhancement releases in existing systems and determine opportunities to proactively solve challenges with new functionality.
   

Project Management & Stakeholder Coordination

• Track HR improvement initiatives from concept through execution, ensuring alignment with strategic goals.
• Coordinate with HR functional teams, IT, and other stakeholders to ensure successful implementation and adoption of new solutions.
• Support development of project plans, timelines, and resource plans, ensuring leaders have visibility to the progress and impact of projects.

MINIMUM JOB REQUIREMENTS

Education

Bachelor's degree in HR, Business, IT, or related field

Work Experience

• At least 3 years of experience in HR operations, HR technology, or HR process design/improvement.

Knowledge / Skills / Abilities

• Strong knowledge of HCM and Service Management platforms.
• Data-driven mindset with the ability to identify tangible opportunities for improvement, optimization, or automation.
• Ability to handle data and projects with confidentiality.
• Ability to effectively communicate complex issues with a high level of effectiveness.

PREFERRED JOB REQUIREMENTS

Work Experience

• Experience supporting or leading HR continuous improvement projects

Knowledge / Skills / Abilities

• Experience with AI tools, automation technologies, and digital transformation initiatives.
• Familiarity with employee journey mapping or design of processes based on persona/population.
• Experience with Workday, UKG, and Zendesk systems.
• HR process or systems project management experience.

DISCLAIMER

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$73, $107,120.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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