Field Service Representative

7 days ago

Libertyville, Illinois, United States Pharma Logistics Full time

Position Title: Field Service Representative I

Job Summary: The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

  • Complete responsibility for servicing accounts in an assigned territory
  • Coordinate and book travel to perform service events to meet and exceed customer expectations.
  • Maintain Pharma Dispatch compliance
  • Accurate recording of pharmaceutical inventory via laptop computer
  • Package pharmaceutical products into shipping boxes
  • Coordinate shipping arrangements with FedEx and UPS
  • Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
  • Ensure timely and appropriate communication with all key stakeholders and customers
  • Develop and maintain strong business relationships with new and current customers in order to drive best in class customer satisfaction
  • Manage and maintain expenses
  • Up to 75% of daytime and overnight travel
  • Ability to meet client needs through high level of travel
  • Other ad hoc projects & reports

Beneficial Education, Skills, and Experience:

  • Proven track record in providing superior service to multiple accounts in a multi city territory
  • Experience performing multiple service calls on a daily basis
  • Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, and Experience:

  • High school or GED diploma or equivalent work experience
  • Minimum 4 years of industry or equivalent experience
  • Must be able to work remotely and in a self-motivating capacity
  • High level of accuracy and attention to detail

  • Proficiency with computers and MS Office

  • Ability to prioritize multiple tasks with varying urgency

  • Exceptional organization and time management skills
  • Ability to work independently as well as in a team
  • Self-starter and able to work in a fast-paced environment

Compensation Range and Benefits

The salary range for this position is $ hourly. May vary based on factors including, but not limited to, Pharma Logistics' business and organizational needs, as well as an individual's relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance.

Pharma Logistics offers medical, Dental, and Vision insurance (Blue Cross Blue Shield). Group life, AD&D, and long-term disability insurance. 14 days of paid time off, Hybrid schedule, along with major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day). 401k with 3% company contribution after 1 year of service.

Pharma Logistics is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable law.

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