Grocery Lead

Job Requirements

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Role Title

Grocery Lead

Manager

Grocery Manager

Job Summary

The Grocery Lead will be responsible for modeling and promoting Sendik's culture by consistently providing

"best in class" service to our guests. The main responsibility of the Grocery Lead is to oversee associates,

customer satisfaction and standards for the Grocery Department, in the absence of the Grocery Manager. As a

part of the Sendik's leadership team, the Grocery Lead must demonstrate accountability, strong team

management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business"

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Duties/Responsibilities

• Serve customers in the Grocery Department while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques
• Ensure that the Grocery Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Create attractive Grocery Department displays and end caps based on specific sales for the week
• Communicate with Grocery Manager in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Grocery Department duties as needed

Work Experience

Qualifications

• Must be a minimum of 18 years of age due to required operation of equipment
• Prior grocery experience as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds