Service Line Dispatcher

Job Details

Service Line Dispatcher - Center City - Full Time

Job Description

While exercising excellent customer service skills, responsible for answering multiple service lines for the Thomas Jefferson University and Jefferson Health Facilities and Custodial service lines for all enterprise locations, generating work order requests, providing work order status, obtaining schedule information, and assign/dispatch them to the appropriate personnel according to the standard procedure for the specific location.

• Generates work orders for phoned in, electronically submitted, faxed and written work requests. Work order creation may include dispatching the work request to the appropriate technician via radio and/or work order scheduling.
• Ensure work orders are being created using standardized coding for all locations and following standard Work Order Process Map.
• Provides status information about existing work requests to callers. If necessary, works with the appropriate administrative staff to achieve problem resolution.
• Communicate with all Enterprise Facilities Management employees and departments in regard to specific location needs.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Ensure communication is active among all dispatchers and backup staff regarding scheduling and/standard process changes.
• Rescheduling, correction, transferring of work orders based on information given by operational staff.
• Monitor web based CMMS dashboards regarding missing billing information. Work with requestor to obtain correct information and/or fill in information based on company policy.
• Perform minor data entry as needed and time allows that is assigned by manager.
• Assist manager in maintaining scheduling documentation from information provided by operational staff.

EDUCATIONAL/TRAINING REQUIREMENTS :

High School Diploma or GED

EXPERIENCE REQUIREMENTS :

CMMS experience preferred, but not required.

Service Line Dispatcher for multiple locations experience preferred, but not required.

Customer Service experience preferred, but not required

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

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