Customer Service Representative

1 week ago

Oklahoma City, Oklahoma, United States CFS Brands LLC Full time
    CFS Brands is seeking to hire a Customer Service Representative to report to the Manager, Customer Service, at the corporate location in Oklahoma City, OK. This position is responsible for managing multiple aspects of existing accounts to offer quality customer service and help achieve organic sales growth. Success depends heavily on improving the efficiency and effectiveness of our order fulfillment, willingness to serve our customers, account planning and development/ownership of the customer experience.

ESSENTIAL DUTIES AND RESPONSABILITIES:

Essential duties and responsibilities include to following: Other duties may be assigned.

  • Respond to incoming calls, emails, and other inquiries from customers.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. 
  • Identify and assess customer needs to achieve satisfaction.
  • Go the extra mile to engage customers. 
  • Assist with the placement of orders, ensuring accurate data is being entered/utilized. 
  • Give accurate direction and support to team leaders, managers, and directors to facilitate successful completion of organization's targets and performance goals.
  • Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
  • Make use of proven business techniques in the identification of lapses and loopholes in the organization's customer service department and recommend better strategies that will yield better results.

EDUCATION / EXPERIENCE REQUIRED:

  • 2-4 years relevant work experience.
  • Basic understanding of Microsoft Office skills including Excel and Word. 
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills 
  • Strong planning, attention to detail with organizational and follow up skills.  
  • Ability to prioritize work tasks and manage time effectively. 
  • Ability to work well as part of a team.
  • Ability to complete paperwork requirements accurately and consistently.
  • Sense of urgency and self-motivation; ability to work independently.
  • Ability to work under pressure and meet deadlines. 

CFS BRANDS:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a "one-stop shop" solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities. 

CFS BRANDS's core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS became a portfolio company of The Jordan Company ("TJC"), a private equity firm, in 2018. More information on CFS BRANDS can be found at  

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

  • Customer Service Representative

    3 days ago

    Oklahoma City, Oklahoma, United States Hobby Lobby Full time

    Customer Service RepresentativeOklahoma CityOklahomaJob Description - OverviewHobby Lobby is a privately held corporation that is looking for a talented and motivated individual to work as a Customer Service Representative. We are looking for a candidate who displays a professional demeanor, enjoys a fast-paced environment and communicates well over the...

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, Oklahoma, United States IGT Solutions Full time

    Role: Call Center Agent / Customer Service Representative (Reservation / Travel)Location: Downtown Oklahoma City (Work from Office)Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)Working Mode: 5 days a week, weekends includedAbout company:IGT Solutions is a next-gen customer experience (CX) company, defining...

  • Customer Service Representative

    1 week ago

    Oklahoma City, Oklahoma, United States Putnam North Animal Hospital Full time

    Putnam North Animal Hospital is currently seeking a Customer Service Representative to join their teamPosition Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing...

  • Customer Service Representative

    2 days ago

    Oklahoma City, Oklahoma, United States State of Oklahoma Full time

    Job Posting TitleCustomer Service RepresentativeAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationCAMJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment...

  • Customer Service Representative

    1 week ago

    Oklahoma City, Oklahoma, United States M-D Building Products Inc. Full time

    We are seeking a detail-oriented Customer Service Representative to join our dynamic team. This role involves managing customer interactions across multiple platforms while delivering exceptional service. The ideal candidate will handle customer inquiries, process orders, and provide technical support, focusing on first-call resolution and service...

  • Customer Service Representative

    4 days ago

    Oklahoma City, Oklahoma, United States InteLogix Full time

    Who we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at...

  • Customer Service Representative

    6 days ago

    Oklahoma City, Oklahoma, United States Nexleaf Cultivation LLC Full time

    Customer Service RepresentativeBuild and maintain customer relations.Provide product and service information to clients.Receive, intake, and process all client orders.Coordinate shipments, deliveries, and orders with client and outside sales staff.Maintain, file, scan, and organize physical and digital forms and documents.Assistant Inventory Control...

  • Customer Service Representative-Must Reside in Oklahoma

    2 weeks ago

    Oklahoma City, Oklahoma, United States CVS Health Full time

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Virtual Customer Representative

    1 week ago

    Oklahoma City, Oklahoma, United States Consumer Cellular Full time

    Virtual Customer Representative - Oklahoma City, OK Who We AreFreedom is calling YOU At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community...

  • Outside Service Representative

    1 day ago

    Oklahoma City, Oklahoma, United States Bob Moore Auto Group, LLC Full time

    Outside Service Representative - Mighty Auto PartsPosition SummaryThis position is responsible for delivering, managing, and maintaining customer inventory levels, ensuring efficient movement of products within the warehouse, and facilitating the overall inventory control processes.Core ResponsibilitiesResponsibilities described in this section are...