Card Services Specialist

2 weeks ago

Metairie, Louisiana, United States Gulf Coast Bank & Trust Company Full time $40,000 - $70,000 per year
:

Summary

Perform various back-office functions that support and maintain the Card Services operations, including bank support and troubleshooting and ATM/Debit Card functions.

Responsibilities

  • Answer telephone calls received from internal and external bank clients, troubleshoot, and resolve issues related to Card Services products such as ATM/Debit Cards and Credit Cards.
  • Reply to or redirect customer e-mails.
  • Perform all functions relating to ATM and Debit cards, including ordering, maintenance to limits, and transaction research.
  • Submit fraud related Debit Card dispute cases into the fraud system.
  • Perform file and report reviews related to the Card Services products.
  • Process return-mail of ATM/Debit Cards that are received by the department.
  • Stay up to date on various Regulations and processes regarding ATM/Debit Cards.
  • Review and work various Debit Card reports, Closed Account report, Non-post Debit Card transactions and Debit Card maintenance reports.
  • Special Projects as assigned.

Requirements:

Skills/Experience/Education

  • High school diploma or equivalent
  • 2 years' experience in Card Services Banking products.
  • Proficient on computer (Bank applications, Internet, MS Word & Excel).
  • Excellent customer service skills.
  • Excellent communication skills.
  • Attention to detail.
  • Accuracy.
  • Neatness.
  • Punctual.
  • Organized.
  • Adhere to deadlines.

Essential Mental & Physical Requirements

  • Ability to travel if required to perform the essential job functions.
  • Ability to work under stress and meet deadlines.
  • Ability to read and interpret a document if required to perform the essential job functions.
  • Prolonged periods of sitting at a desk and working on a computer may be required.
  • Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.

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