Network & CPE Engineer

RESPONSIBILITIES:

Kforce has a client in Englewood, CO that is seeking a mid- to senior-level Network & CPE Engineer to support production Customer Premise Equipment (CPE) environments and perform in-depth troubleshooting across DOCSIS, PON, and Wi-Fi firmware platforms. This role focuses on escalation support, root cause analysis (RCA), and collaboration with cross-functional engineering teams to diagnose and resolve complex network and device-level issues.

The ideal candidate is comfortable working through high-impact incidents, analyzing logs and firmware behavior, and understanding the interaction between access networks and CPE devices in real-world deployments. They enjoy solving complex technical problems, digging into logs and firmware behavior, and understanding how networks and customer devices interact. They are methodical, collaborative, and focused on identifying real root causes rather than quick workarounds.

Key Responsibilities:

• Perform production CPE Root Cause Analysis (RCA) across DOCSIS, PON, and Wi-Fi firmware environments
• Troubleshoot complex modem, router, mesh Wi-Fi, and access-network-related issues
• Analyze firmware, system, and network logs to identify fault conditions and message flows
• Support escalation troubleshooting (P1/P2 incidents), including lab replication and validation of fixes
• Test and validate firmware, configuration changes, and engineering builds prior to deployment
• Collaborate with internal engineering, operations, and vendor teams to identify defects and drive resolution
• Manage escalation tickets through resolution, ensuring fixes address underlying root causes
• Build, maintain, and validate network test labs (switches, PDUs, modems, ONUs, CPE devices)
• Assess existing network technologies to identify performance, stability, and capacity gaps
• Provide recommendations to optimize network architecture, reliability, and operational processes

REQUIREMENTS:

• 5-10+ years of relevant experience in network engineering, CPE support, or related technical roles
• Mid-level candidates should demonstrate strong troubleshooting skills and hands-on experience
• Senior-level candidates should bring deep RCA expertise, escalation leadership, and cross-team collaboration experience
• Experience with PON technologies and working knowledge of DOCSIS
• Hands-on CPE experience (modems, routers, Wi-Fi gateways, set-top boxes)
• Exposure to CMTS/iCMTS or equivalent access network platforms
• Experience supporting escalation-level troubleshooting and RCA efforts
• Strong Linux experience (Bash, SSH, jump boxes)
• Scripting experience with Python, Perl, and/or Shell
• Solid understanding of routing and switching fundamentals
• Experience with device configuration files and firmware/log analysis
• Ability to interpret firmware and network logs and understand message flow behavior

Preferred/Nice to have:

• Experience with mesh Wi-Fi systems
• Lab build, validation, or test-environment experience
• Knowledge of advanced routing or multicast protocols (IPv4/IPv6)
• Experience with SQL databases and REST APIs
• Prior experience collaborating with hardware or software vendors

Technical Environment:

• DOCSIS and PON access technologies
• CPE devices and Wi-Fi firmware platforms
• Linux environments (Bash configuration, SSH key authentication, developer tooling)
• Python, Perl, Shell, SQL, REST APIs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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