Director of Housekeeping

Job Details Job Location: HUNTINGTON BEACH, CA 92648 Salary Range: $97, $107,000.00 Salary/year Job Shift: Any Job Category: Hospitality - Hotel

WHAT YOU'LL DO

- Select, train, supervise, develop, discipline, conduct performance reviews, and counsel associates according to hotel policies and procedures. Champion a high-performance culture rooted in empowerment, accountability, and continuous improvement.

- Coordinate with Director of Rooms and Engineering in the repair and preventative maintenance program as it relates to guest rooms and public areas. Partner with Engineering to maintain an elevated physical product aligned with Hilton QA and our internal WBR service expectations.

- Maintain inventory of guest rooms and housekeeping supplies including all month end inventories. Implement strategic par-level planning and cost-efficient procurement processes to reduce waste and improve budget performance.

- Purchase all cleaning supplies, linen, and equipment. Source innovative, sustainable, and guest preferred products to enhance both cleanliness and the guest experience.

- Manage and control daily, weekly and monthly labor. Utilize forecasting tools and productivity metrics to optimize staff efficiency while maintaining service expectations.

- Ensure property operation meets internal audit standards.

- Demonstrate positive and consistent leadership characteristics to associates by providing an exceptional environment of great rewards, recognition and developmental training opportunities, which inspire associates to meet and exceed standards, and promote team member empowerment. Serve as a visible leader within the resort, fostering engagement, retention, and a culture of pride within the department.

SOME OF YOUR RESPONSIBILIITES INCLUDE

- Attends, as well as schedules and conducts departmental meetings.

- Perform in the capacity of any position supervised to include cross training.

- Reports all unsafe conditions immediately.

- Keep work area neat and organized.

- Must maintain a good working relationship with other departments, team members and guests.

- Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments.

- Inspect public areas and guest rooms to ensure compliance with quality assurance standards.

- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.

WHAT YOU BRING

- Management and supervision experience required. Five or more years in Operations or related experience required.

- Four-year college degree in Hotel and Restaurant Management preferred.

YOUR JOURNEY TO SUCCESS STARTS HERE

At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. 

The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth.

WHAT WE LOOK FOR

Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

HOW WE'RE DIFFERENT

A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do.

BENEFITS

At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort.

- Benefit eligibility on the first of the month following 30-days of employment.

(Medical, Dental, Vision, Pet Insurance)

- Access to Go Hilton team member travel program.

- 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.

- Vacation accrual of three (3) weeks after completion of one year of employment.

- Two (2) paid Recharge Days per quarter to improve work-life alignment & increase productivity.

- Complimentary meals during working hours.

- Complimentary parking during working hours.

- Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes.

- Engage in annual department appreciation celebrations & be eligible to be nominated for Leader of the Quarter/Year.

One Team, One Dream

Qualifications

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