Health Navigator

Job Details Job Location: Mitchell - Phoenix, AZ 85012 Position Type: Full Time Education Level: High School Diploma/GED Travel Percentage: Up to 25% Job Shift: Day Shift Job Category: Behavioral Health/Social Work

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Health Navigator working at our Mitchell location, in Phoenix, AZ. 

Every day we strive to bring together the LGBTQIA+ communities in Phoenix and our team is a reflection of the community we are serving. We are a respite site during the sweltering summer offering anyone bottled water. Our daily programs include a hot meal, life skills classes, clothing closet, and other incentive programs for homeless guests. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Language Differential Pay Available

Terros Health is hiring a Full-Time Health Navigator for our Mitchell location in Phoenix, AZ. 

High School Diploma or GED in Combination With One (1) Year of Behavioral Health Experience.

Schedule: Full-time

Monday - Friday, Daytime Shift

Flexible to Work Weekends & Evenings

Competitive Compensation

Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

Position Summary: The Health Navigator will work within our Federally Qualified Health Centers (FQHCs) to support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program and closing essential gaps in care. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served. This position reports to the Health Center Director or Clinical Site Manager.

Duties May Include:

• Patient Education, Advocacy & Outreach
  • Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
  • Support patients in understanding and adhering to care plans, using lived experience where applicable.
  • Provide health education and promote health literacy through one-on-one and group sessions.
  • Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
• Care Coordination & Navigation
  • Assist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
  • Accompany patients to appointments as needed and ensure appropriate follow-up care.
  • Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
  • Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
  • Follow up on missed appointments and reengage patients into care appropriately.
• Community Resource Connection
  • Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
  • Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
  • Develop and maintain community-based collaborations to benefit patient care and coordination.
  • Participate in outreach efforts at community events, and educational activities, including provider health fairs.
• Communication & Follow-Up
  • Follow up on patient phone calls and coordinate timely, team-based responses.
  • Ensure patients are informed, supported, and empowered throughout their care journey

Benefits & Wellness:

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential 

Qualifications

• High School diploma or equivalent required. Associate's degree or Bachelor's degree in health education, social work, or a related field preferred.
• A minimum of 1.5 years behavioral health experience. Experience working with underserved populations is strongly preferred.
• Peer Support Employment Training certification preferred.
• Bilingual skills (e.g., Spanish, Mandarin, or other languages) are highly desirable but not required.
• Must have valid Arizona driver's license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health's driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.