Quality Assurance Coordinator

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference 

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA.  Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.  

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown. 

As a Quality Assurance Coordinator, you will be responsible for participating in the daily operations of the Supportive Services Team.  The Quality Assurance Coordinator assists with work distribution, quality assurance, implementing quality improvement activities, team training, and tracking data as directed by grant requirements.    

What's Great About this Position? 

• Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well. 

• Continue to develop your skills and grow your career through PHC's training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs. 

What You Will Do

1. Supports, identifies, develops, and facilitates case management training based on the needs for new employee orientation and ongoing team training.

2. Participates in the day-to-day monitoring of Case Managers' productivity and quality standards using standard work expectations. Completes monthly auditing of case management files and provides feedback to SSM and case managers for improvement, facilitates goal setting with teams and individuals for improvement, and ongoing tracking for improvement. Ensures customer experience standards are maintained

3. In coordination with the SSM, mentors and trains Case Managers on workflows, procedures, data entry, caseload management and organization.

4. Under the direction of the Supportive Services Manager, support department quality/process improvement projects and maintain records of improvement work, visual tracking for the team, and reports on progress.

5. Monitors and documents client contacts, goal progress and significant occurrences, according to grant guidelines, and PHC policy and procedures.

6. Administers the transportation and wellness programs, on-site food pantry, and maintains fleet vehicles in working order.

Qualifications You Need to Bring

Required: 

• Associate's degree in human services or other related field, or 2 years of experience in a helping profession.

• 2 years of case management experience 

• Effective verbal and written communication skills. 

• Process/Quality improvement background

• Proficient in computer skills, including the use of Microsoft Office applications.

• Willingness and ability to learn health information technology. 

• Organization, prioritization, and time management skills with the ability to manage multiple priorities in a high-volume environment.

• Detail-oriented with the ability to work independently 

• Professional with the ability to maintain calm in all situations; ability to show empathy while maintaining professional boundaries. 

• Excellent interpersonal skills with the ability to establish and maintain effective working relationships.

Preferred:

• Experience working in a community health center.

• 1 year as a Case Manager with the Project of Primary Health Care, in good standing

• Experience with healthcare data or electronic medical records.

• Experience in a medical environment, including patient registration and use of medical terminology.

• Language proficiency in Spanish or other languages spoken by PHC's patient population.

• Proficiency with computer applications including i2i Tracks/population management systems, electronic medical records, etc.

• Knowledge of third-party payers and associated regulations.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $ $25.72 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of  $30.87 per hour. PHC also offers a comprehensive benefits package, including:

• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

• License/certification fee reimbursement

• Paid time off for continuing education & continuing education reimbursement

• Tuition reimbursement program

• 401k with company match

• Medical, dental, and vision insurance. 

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounts on pet insurance

Visit  for a summary of PHC's benefits.

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