Retail Associate/Patient Services Representative

1 week ago

Mesa, Arizona, United States Thomas Cuisine Full time

Join Our REAL Food Mission

Retail Associate/Patient Services Representative - Healthcare | Location: Mesa, AZ 85201

Compensation: $16.50 per hour| Full-Time

Schedule: Tuesday-Saturday, 10am-6pm

Job Summary

As a Retail Associate/Patient Services Representative, you'll energize the team by leading, mentoring, and training associates to deliver top-tier customer service. You'll take charge of sales, inventory, and eye-catching merchandise displays, while ensuring patients receive meals and snacks with care and accuracy. Your role is all about making connections—gathering patient preferences, sharing nutrition information, and keeping communication flowing between staff, patients, and customers. You'll champion safety, sanitation, and confidentiality, respond swiftly to service requests, support exciting retail events, and inspire continuous improvement through coaching and teamwork.

What You'll Do

Lead, mentor, and train retail associates to deliver excellent customer service.Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.Obtain and document patient food preferences and provide information about nutrition services.Maintain safety, sanitation, and confidentiality standards in all areas.Respond promptly to service requests and resolve issues efficiently.Facilitate communication among team members, hospital staff, and customers.Support special retail events and promotions.Identify improvement opportunities and provide ongoing coaching.Other duties and tasks as assigned by the manager.  

What You Will Bring

High school diploma or equivalent (GED).Experience in food service, retail, or as a dietary clerk preferred.Strong customer service, interpersonal, and communication skills (written and verbal).Basic math and cash handling skills.Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.Strong organizational skills, accuracy, and attention to detail.Ability to lift and carry heavy objects and stand for extended periods.Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.Flexibility to work evenings, weekends, and holidays as needed.ServSafe Certification and State Food Handlers Card Ability to pass a criminal background check and drug screen

Physical and Sensory Requirements

This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer

Comprehensive medical, dental, and vision benefits with several plan options to choose from, provided by Blue Cross. HSA and FSA Plans available. Generous Accrued Paid Time Off and Leave Programs, such as Family Care Leave and Bereavement Leave 401K Retirement Plan-with company match On Demand Pay Voluntary Short-Term Disability Holiday Pay (for worked holidays)Life Insurance Employee Referral Bonus Program  Employee MealDiscount Purchase Plans, Legal Services and Wellness initiatives and other benefits via our Employee Assistance ProgramA supportive, collaborative work environmentOpportunities for growth

Who We Are 

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our Commitment To You 

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships

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