Mortgage Insurance Claims Specialist II

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Mortgage Insurance Claims Specialist II will be responsible for timely and accurate claims filing, as well as the compilation of complete claims packages, related to MI, government, and/or investor (GSE) reimbursement claims. This includes claims related post-sale functions such as property preservation and eviction updates, conveyance of title, title delivery, compilation of required documentation, and adherence to GSE (Freddie and Fannie) servicing requirements during the reimbursement timeframe, as well as responding appropriately to inquiries and requests from both internal and external sources.

Direct Reports

•   N/A

Principal Duties

• Review and monitor timelines for claim due dates and other claim related deliverables.
• Perform a forensic review of servicing from date of default to claim filing to determine key data elements and claimable expenses to maximize recovery of losses and incentives.
• Review all servicing notes, monthly servicing reporting, timelines, supporting document, and claims detail to ensure all documentation is accurate and sufficient.
• Monitor and communicate servicing updates as required to maintain claim eligibility and adherence to guidelines.
• Perform post-sale servicing functions as required by the guidelines for MI, investor, and HUD/VA/USDA including responding accurately and timely to requests for information and documentation.
• Research and resolve issues that arise as a part of the post-sale and claim timelines.
• Reconcile claims proceeds and file supplemental claims as needed, and track deferments.
• Effectively manage time-dependent deliverables for multiple claim types.
• Identify trends affecting efficiency, quality, and accuracy of claims.
• Assist in the completion of special and seasonal projects, such as audit or year-end.
• Perform other duties as assigned by management.

Education and Experience Requirements 

• High School Diploma or equivalent required.
• College degree preferred.
• 3+ years' claims filing experience is required.
• Default-related mortgage servicing experience is required.

Knowledge, Skill, and Ability Requirements 

• Knowledge of FHA/VA/USDA default servicing guidelines required.
• Proficient in Microsoft Office including, Outlook, Word, and Excel.
• Proven or other Claim System experience preferred.
• Familiar with GSE and government loan servicing guidelines.
• Experience reviewing processes, reports, and/or documents with a strong attention to detail.
• Ability to develop strong working relationships with key stakeholders, vendors, and peers.
• Excellent problem resolution and organizational skills.
• Excellent interpersonal and communication skills, written and verbal.
• Self-motivated with ability to work under timelines without direct supervision.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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