Provider Support Specialist

The Provider Support Specialist (Specialist) will support family child care educators (FCC educators) through training, Peer Learning Community (PLC), one-on-one site-based technical assistance to improve child care quality and to run a successful child care business. Emphasis will be placed on supporting FCC educators in developing knowledge and skills around the areas of business management, including ways to sustain a business, child development, and health and safety.

Full time & must be able to work nights and weekends as needed basis 

NOT A REMOTE POSITION

Responsibilities Include:

• Developing, building and maintaining strong working relationships with FCC educators characterized by a high level of cooperation, acceptance, and mutual respect. 
• Provides program orientation, training, PLCs, and technical assistance to family child care educators as needed to support the opening, business retention, or expansion of their family child care business.
• Ensuring that the FCC Educators are considered mutual partners in their learning process.
• Supporting, as needed, the opening, business retention or expansion of their family child care business.
• Providing consultation to FCC Educators and their staff who are members of the agency family child care network. 
• Conducting visits in homes, providing participating providers guidance and support regarding  quality learning environments.
•  Participating in community outreach events in conjunction with other Wu Yee staff ensuring visability of services.  
• Collaborating with internal partners to ensure the success of all projects.
• Collaborating, as needed, with FCC educators to develop written individual action plans to meet integrated goals and objectives including but  not limited to business planning, professional development,marketing, budgeting, handbook development and recruitment. 
• Collaborating with team members and staff from Children's Council, about the ongoing professional  development pathways to support the growth of the FCC educator competencies in early childhood development pathways to support the growth of FCC educators' competencies in early childhood development, language and literacy, business management and health/safety.   
• Supports FCC educators in understanding the elements of the San Francisco subsidized child care systems
• Prepares written communications for participants, i.e., training materials, handouts, PowerPoint slides, memos, flyers, newsletters, and forms as needed in the FCC educator home language.
• Initiates and maintains participants' files in accordance with program requirements and funding regulations.
• Completes data entry to program databases in accordance with funder requirements
• Assists with the completion of program reports, including providing data and descriptive client stories
• Attend community meetings and events including the Community Care Licensing Stakeholders meeting and other related updated meetings with FCC educators.
• Initiates communication and advising the Associate Director of Family and Community Services around any areas of concern that may impact the progress of programs. 
• other duties as assigned.

Knowledge/Experience/Skills Required: 

• Bilingual and biliterate in Chinese/English required
• Knowledge of family child care business development and requirements
• Experience providing training, PLC, and professional development using adult learning principles
• Excellent customer service skills and ability to work effectively with diverse groups
• Familiarity with entering and extracting data from database to optimize program operations and inform descisions required. 
• Self-motivated and able to work both independently and in a team setting
• Detail-oriented and strong organizational and time management skills
• Demonstrated ability to work in a fast-paced environment and meet deadlines
• Excellent written and verbal communication skills
• Ability to examine and interpret the high volume of documents
• Proficient in data entry and strong computer skills highly desirable
• Must be flexible and able to work occasional nights and weekends including special events that are client-facing.

Education Required:

• Bachelor's Degree in Child Development, Social Services or Business Administration preferred
• Minimum 2 years' experience working in the early childhood educational field.

Compensation and Benefits:

• Comensation $81,170 - $85,032 
• Fully paid employee health, dental, and vision
• 403b with matching contribution after 1 year
• 14 holidays,10 days vacation, and paid sick leave
• Lots of opportunities for advancement across the organization
• Extensive paid training and professional development

Wu Yee Children's Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action. We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Wu Yee Children's Services is an equal opportunity employer.