Customer Service Representative – Revenue

4 days ago


Iowa City, Iowa, United States City of Iowa City Full time

Revenue Division / Finance Department

Application deadline: Thursday, October 30, 2025
Visit to apply online

Permanent full-time position available

Wage: $52,644.80 – $67, starting wage contingent upon experience)

Hours: Monday – Friday, 8:00am – 5:00pm

Job Summary
Under general direction, provides information and assistance to customers regarding utility questions and complaints. Processes utility billings and collection of utility accounts.

Minimum Education, Experience, Certification/Licensure, Other
High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in customer service or related field. Must pass criminal background check.

Preferred Education, Experience, Certification/Licensure, Other
Associate's degree from an accredited educational institution; or two years of related experience and/or equivalent combination of education and experience. Experience in office setting and customer service.

More Information
A full job description including a listing of essential duties and responsibilities and necessary knowledge, skills and abilities is available at under Job Descriptions.

The City of Iowa City is an eligible employer under Public Service Loan Forgiveness Program. Please visit the PSLF website for more information:

It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.



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