Family Peer Advocate

1 week ago

Rochester, New York, United States Mental Health Association of RochesterMonroe County, Inc. Full time $50,000 - $80,000 per year

Join our team as a Family Peer Advocate MHA is seeking NYS credentialed Family Peer Advocates.

**Ask about our sign on and retention bonus**

Are you a parent or caregiver with lived experience raising a child with emotional, behavioral, mental health, or developmental challenges? Are you passionate about using that experience to support and empower other families? The Mental Health Association (MHA) is looking for compassionate, dedicated, credentialed Family Peer Advocates (full-time -35 hours/week and part-time - 20 hours/week) to join our team and make a difference in the lives of families navigating the mental health system.

As a Family Peer Advocate, you'll provide one-on-one support to families and caregivers, helping them build skills, access resources, and become strong advocates for their children in home, school, and community settings.

Key Responsibilities

  • Build supportive, trusting relationships with families and caregivers through shared lived experience.
  • Provide peer support services at program sites and in the community, based on family preference and needs.
  • Help families understand and navigate mental health systems, schools, service providers, and community resources.
  • Empower caregivers to become advocates for their child and their family.
  • Refer families to appropriate community services and supports.
  • Maintain timely and accurate documentation in compliance with HIPAA and agency guidelines.
  • Attend team meetings and trainings; contribute to a collaborative, culturally responsive, and trauma-informed workplace.
  • Promote family-driven, youth-guided principles and advocate for effective parent-professional partnerships.

Qualifications

Education & Certification:

  • High school diploma or GED required.
  • NYS Credentialed Family Peer Advocate preferred, or must be actively working toward credentialing through Families Together in NYS (required to maintain certification throughout employment).

Experience:

  • Lived experience as a parent or primary caregiver of a child with mental health, emotional, or developmental challenges.
  • Minimum of 2 years' experience working directly with families.
  • Knowledge of the public mental health system.
  • Experience with electronic health records preferred.

Skills & Requirements:

  • Strong communication skills (both written and verbal).
  • Highly organized, with attention to detail and confidentiality.
  • Ability to work independently and as part of a collaborative team.
  • Sensitivity and respect for diverse cultural and social backgrounds.
  • Reliable transportation and ability to provide community-based services.
  • Bilingual in Spanish a plus.

Technology & Tools

  • Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
  • Familiarity with Paylocity and EHR systems is a plus.
  • Ability to operate standard office equipment (scanner, fax, printer, etc.).

Why Work With Us?

At MHA, we believe in the power of peer support and the strength of lived experience. You'll be part of a supportive team that values your voice, your story, and your impact on the families we serve. We offer a mission-driven workplace focused on wellness, recovery, and community.

Job Types: Full-time, Part-time

Pay: $ $24.00 per hour

Expected hours: 20 – 35 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: On the road

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