Cocktail Server

4 days ago

Milwaukee, Wisconsin, United States Marcus Corporation Full time

Our team prides itself on delivering consistent, exceptional dining experiences. If you are passionate about hospitality, energetic, and thrive in a fast-paced environment, Mason Street Grill is in search of a Part-Time Cocktail Server who will deliver outstanding beverage service and provide memorable guest experiences.

As a Cocktail Server at Mason Street Grill, you will play a key role in ensuring that drinks are served promptly, accurately, and with professionalism. You will work closely with bartenders, servers, and management to exceed guest expectations and uphold Mason Street Grill's reputation for exceptional service and style.

Mason Street Grill in downtown Milwaukee has become a local favorite for wood-grilled steaks, fresh seafood, handcrafted cocktails, and live jazz music. In addition to great food and drinks, we provide service you can't find anywhere else. At Mason Street, we want to serve experiences—from the aromas from the grill to the sounds of live music and the taste of a perfectly crafted cocktail.

What You Will Be Doing:

· Check and maintain proper set-up and cleanliness of service station and floor before, during, and after shift.

· Greet guests in a timely, friendly, and courteous manner, explaining all specials, promotions, and food options.

· Provide attentive service to all guests, assisting in both assigned sections and throughout the restaurant.

· Take beverage orders and recite selections of all call and premium brands, including memorized knowledge of beer, wine, and cocktail offerings.

· Provide appropriate garnishes and snacks with all beverages.

· Input orders promptly into the point-of-sale system before drinks are made.

· Maintain cleanliness of guest tables, arrange tables and chairs, and assist with the bar area.

· Replenish beverages frequently, anticipating guest needs before they are requested.

· Present checks promptly, handle payments accurately, and balance all monies.

· Stock daily supplies, including straws, napkins, glassware, and food accompaniments.

· Clear tables within three minutes of guest departure.

· Perform side work, complete daily checklists, and assist with general cleaning tasks to maintain health standards.

· Perform other duties as assigned by management.

Position Requirements:

· Basic knowledge of food and beverage preparation with strong experience in high-volume bars.

· In-depth knowledge of spirits, beer, and wine; ability to recite trendy liquors and understand varietals.

· Constant awareness of surroundings and guest needs while ensuring corporate standards are upheld.

· Ability to read menus, promotions, and communicate clearly in English with guests and team members.

· Ability to memorize, recite, and promote beverage and menu items.

· Ability to transport trays up to 25 lbs. through crowded rooms.

· Strict adherence to all State, Federal, and Corporate liquor regulations.

· Positive attitude and strong teamwork skills.

· Cash handling experience with the ability to balance funds, make change, and close out checks.

· Ability to operate POS systems.

· One year of cocktail serving experience required.

· Ability to obtain government-required certifications; TIPS and bartender certifications preferred.

· Must adhere to Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.

What's in It for You:

· Complimentary, well-balanced meal every shift.

· Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

· Savings at Marcus Hotels & Resorts restaurants, lounges, golf courses, ski resorts, and spas.

· Discounted parking and "two-for-one" Marcus Theatres movie tickets.

· Career growth opportunities, with the ability to transfer between properties while maintaining service credit.

· Early wage access, paid time off, and company-paid life insurance.

· Employee Assistance Program and 401(k) with employer match.

Job Type: Part-Time, Hourly

Pay Rate: $7.25 per hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People," striving daily to create extraordinary experiences for guests and associates alike. With a growing portfolio of 15 U.S.-based hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an Equal Opportunity Employer.

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