Quality Control Case Review Supervisor

APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory and contractual standards.

Within AO, is the Office of Quality Assurance & Fiscal Integrity conducts complex internal audits and quality control reviews to identify areas of programmatic deficiencies. The unit analyzes error trends and determines the need for corrective action plans and/or training.

OQA & FI is recruiting for (1) one Principal Administrative Associate to function as a Quality Control Case Review Supervisor, who will:

- Supervise and provide guidance to QC Case Reviewers assigned to conduct reviews for either the Enhanced Quality Assurance System (EQAS) or the State Case Review units. Provide guidance and clarification to QC Case Reviewers on Federal/State rules and regulations to ensure adherence to the SNAP Source Book.

- Ensure that Case Reviewers assigned to the State Case Review unit. Evaluate and review all cases found in error status by the New York State Office of Temporary and Disability Assistance (NYSOTDA). Review the corrective action memorandums and supporting documentation on State OTDA error findings to assess the accuracy, validity and integrity of the material.

- Monitor the preparation and submission of detailed correspondence and documentation to be sent to New York State Quality Control regarding disagreements to their error findings to ensure the accuracy of audit results reponed to CA and NCA centers.

- Supervise Non-Cash Assistance (6.1CA) EQAS SNAP review to obtain information on the current financial status and eligibility factors in each case. Ensure that QC reviews replicate Federal/State QC methodology and comply with the directives and protocols outlined in the Federal Nutrition Service (FNS) Handbook.

- Research and interpret Federal and State regulations and policies to determine whether City's Procedures have been properly applied and compliant with the State. Train QC Case Reviewer on these rules and procedures on an on-going basis to keep current with departmental procedures and Federal, State and City revisions.

- Ensure subordinate staff attend appropriate training sessions conducted by other State and City offices to improve unit performance.

- Assign and review work of subordinates and when appropriate returns for needed correction, additions, and/or further clarifications. Maintain internal controls and supervisor case notes for tracking that appropriate follow-up work is completed accurately and within mandated deadlines.

- Review finalized cases to ensure that QC workbooks are completely documented, SNAP budget computations are accurate, third-party collateral clearances and system matches are processed and documented as required following FNS guidelines. Ensure that the eligibility and payment accuracy decisions on cases under review are correct, complete and recommended corrective actions are in accordance with mandated procedures.

- Supervise the preparation of detailed analysis of error causation, timing and fiscal impact of specific errors on an individual basis summarizing error findings to be used in planning corrective actions initiatives.

- Supervise the preparation of detailed narrative summaries on all SNAP payment error findings, detailing the causation, timing, error element, error amount and fiscal impact of specific errors needed for analysis, error tracking and development of corrective action initiatives.

- Attend meetings and participate in special projects as needed to support the work and goals of the unit.

PRINCIPAL ADMINISTRATIVE ASSOC

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.