Server

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is full-time with various hours between 1st and 2nd shift, with weekend and holiday availability.

This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Responsible for setting up all necessary items for a meal function, servicing guests and clearing room when the event is completed. Since all the attending people are like a team and should function as one, the skills of each banquet server are important and by helping and supporting one another, the staff successfully contributes in creating a memorable event for the guests. In so doing, is expected to direct all efforts toward guest satisfaction, the achievement/maintenance of division standards and profit maximization.

o Upon reporting to work, receives room function assignments from Banquet Captain

o Have common knowledge of menu and food allergens.

o Set up dining table according to meal function

o Creatively designs set up of beverage and food buffets

o Ensure table place-settings, including table linen, china, glass, silverware and condiments for correct placement to ensure that each element is clean, undamaged and attractive.

o Knowledgeable of proper service etiquette

o Needs to be attentive to the guests but not to appear intrusive, should try and succeed to make them feel at ease and should create comfortable serving atmosphere

o Engage guest and ensure satisfaction of service

o Responsible for handling, storage, and security of all catering service equipment.

o Notifies the Banquet Captain of any shortages in regards to equipment.

o Handles all guest requests, as necessary; requests the assistance of Banquet Captain as necessary.

o Making sure that function rooms, hallways and storage areas are clean, and the equipment is cleaned and stored properly after each shift.

o Responsible for the cleanliness of banquet cage, cooler and back storage.

o Informs Banquet Captain of any needed repairs

o Searches and recommends new products and methods of operation to Banquet Captain

o Responsible for providing necessary immediate attention to any guest or associate accident victim, and notifying Captain or Security team if necessary.

o Ensures that energy conservation (Turning off lights in an empty room) and loss prevention guidelines are followed

o Properly and accurately performs any special assignments made by the Banquet Captain.

ESSENTIAL FUNCTIONS

1. Adhering to all division and local standard policies and procedures
2. Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to EXCELLANCE.
3. Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction.
4. Maintaining a POSITIVE ATTITUDE toward the hotel and the job being performed.
5. Reporting to work on time (as scheduled) and in proper uniform.

REQUIRED SKILLS

Must have some restaurant experience

EDUCATION AND EXPERIENCE

High school diploma or GED: related experience and/or training

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

Is regularly required to stand and walk

Is required to use hands and fingers to handle or feel objects

Is required to frequently reach with hands and arms

Is regularly required to talk or hear; taste or smell

Is occasionally required to sit and stoop; kneel, crouch, or crawl

Must occasionally lift and/or move up to 40 pounds

Specific vision abilities required by this job include close vision, distance vision, and peripheral vision