Lead Technology Specialist

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive
to
bend the cost curve in healthcare**
for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward

JOB SUMMARY:
This position is responsible for overseeing the End-User Computing (EUC) Support team in their assigned region, as well as providing technical support. Participates in and leads the work of subordinates. This is a hybrid position that requires to 2-3 days in McLean, VA office

Job Roles And Responsibilities

• Provide technical support leadership for assigned region and for EUC Technicians assigned to that region, and across other regions as required.
• Work with EUC Support & Engineering Manager in maintaining set Service Level Agreement and reduce client complaints and concerns.
• Enforce all policies and procedures that have been set forth by the IT department and ensure standards are being followed and goals are being met.
• Maintain support availability scheduling for offices in assigned region, and other regions as required.
• Manage the ServiceNow EUC Support queue to ensure ticket resolutions are met to department specifications.
• Lead EUC Support projects working with a variety of internal groups and vendors. Identify, prioritize, and drive resolution of projects, relevant problems, risks and issues.
• Create and maintain EUC Support department procedures and end-user instructions as required and in accordance with department standard operating procedures.
• Supervise and manage EUC Support Technicians, which includes setting goals, developing processes, and providing guidance and constructive performance assessment.
• Ensure skillset of regional EUC Technicians are maintained and developed.
• Select, develop, and evaluate staff to ensure the efficient operation of department.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company's Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk and Privileged Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE
: The incumbent works under some direction, leads and motivates EUC Support staff, and uses independent judgment to identify issues and recommend solutions. Work varies from moderate to complex, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external resources to complete objectives, keeping the needs of end-users and customers as a priority when making decisions and taking action. This is a people management job with influence on hiring, performance management, discipline, and training.

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REQUIREMENTS (Education, Experience, And Training)

• Minimum Bachelor's Degree or Technical School degree, or five years of related experience.
• Minimum 5 years technical experience, preferably in a EUC Support environment.
• Knowledge of PC and network troubleshooting.
• Knowledge of ServiceNow tracking system.
• Communication (written, verbal, and listening), leadership, people-management, planning, organizing, analytical, problem-solving, and time-management skills.
• Ability to create and manage procedures for end-user instruction, escalation, troubleshooting, etc.
• Ability to assess ramification of issues and prioritize tasks based on business impact.
• Ability to evaluate situations and current information to determine the appropriate course of action and execute decisions.
• Ability to handle a high-pressure environment.
• Ability to lead and mentor individuals.
• Ability to use software, hardware, and peripherals related to job responsibilities.
• Ability to lift moderate-sized computer equipment.
• Ability to travel to other sites a few times per year.
• Ability to work off hours to support business needs.
• Able to work 2-3 days onsite in McLean, VA office

Compensation
The salary range for this position is $90-100K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Benefits
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your Benefits Will Include

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan

• Generous Paid Time Off - accrued based on years of service

• WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

• 10 paid company holidays

• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click
here
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APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.