Regulatory Compliance Assistant

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

The Public Service Commission seeks a part-time Regulatory Compliance Assistant to join our Regulatory Compliance Team. This incredible team handles the consumer relations, water and sewer, telecommunications, and transportation programs to verify compliance within Montana to ensure fair prices, responsible business practices, and reliable services for Montana customers. This position offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who collaborate on interesting, meaningful, and critical work.  Together we strive to meet our agency's goal of providing extraordinary service to the citizens of Montana.

 As part of a fun and dynamic compliance team, the duties below are shared amongst the team.

•    Fields incoming requests received on the Department's Consumer Assistance line and refers calls to the appropriate staff.  

•    Creates and handles accounts such as registrations, licenses, organization profiles, consumer profiles, 
     and consumer assistance case files, answers questions, and processes updates or modifications to these account files.  

•    Facilitates public comment and access to Commission proceedings. 

•    Reviews and processes routine requests and inquiries.  

•    Enters data and maintains records in case management software platform in accordance with established procedures.

•    Remediates documents and transcriptions for compliance with Section 508 of the Rehabilitation Act.

•    Assists with developing consumer information, public relations, and education materials.

•    Answers the Department's main phone line and greets visitors.

•    Cross-trains with the front desk responsibilities as back up for vacations or during turnover.  

•    Attends meetings and takes minutes/notes as required or when requested.   

•    Assists with brown bag lunches and conference events as needed. 

•    Performs document processing and records management as assigned. 

•    Performs other duties to support unit or agency operations as needed.    

Benefits Provided\:  On the first day of employment, employees and eligible dependents receive health coverage with medical, dental, vision, and prescriptions including free health care provided by the Montana Health Care Center.  Wellness programs, life insurance, and retirement plan choices are offered.  New employees also receive prorated 15 vacation days, 12 sick days, and paid holidays including a floating holiday. 

Required Application Materials:
State of Montana Application
Cover letter describing how your professional career, experience, and education prepared you to meet the requirements of this position. 
Resume detailing all relevant work experiences, including employer, and duties.

Special Information:

This position requires in-person contact with the general public and via phone.  This part-time position is open until filled with the first review date November 19, 2025.
 

Competencies:

•    General knowledge of administrative support duties, customer service practices, and office correspondence. 

•    Knowledge of record keeping principles and practices. 

•    Excellent written and verbal communication skills. 

•    Detail oriented, time management, and problem-solving skills. 

•    Ability to adhere to confidentiality and proper release of information.

•    Ability to use computer applications to input, retrieve, and analyze information.

•    Ability to learn and proficiently use database, web site editing, video conferencing, and other technology platforms.

•    Ability to work well with others, display positive teamwork skills, and take direction from multiple staff members.  

•    Ability to maintain a positive attitude and function effectively under potentially stressful situations.

Education and Experience:

•    High-school diploma or equivalency and one year of professional administrative support experience. 

•    Other combinations of education and experience may be considered.

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